Infosys is looking for a Service Assurance solution Designer/Architect who should be able to interact effectively with customers, business stakeholders and product owners to understand solutions and challenges in the complete Telecom Service assurance area and effectively discuss possible solutions. Define the high and low level solution architecture and impacts on various capabilities covering complete OSS.
Qualifications
* 12+ years of experience in working with Telecom clients in the role of e2e solution design
* Experienced in the areas of OSS architecture, design and implementation for Telecom customers which can enable effective capturing of requirements within Service Assurance
* Understanding of telecom OSS with experience in standard design tools Design Patterns, UML, BPMN, SOA etc.
* Experience in designing on Service Fulfilment, Assurance, Inventory, Activation, Middleware, Interfaces (one or many) at telecom projects and rollout
* Candidate should demonstrate knowledge of Telecom Industry Standards/ regulations/ best practices like eTOM, TNA, SID, ITIL, IEEE etc
* Understand the overall OSS/BSS landscape with entire application stack.
* Knowledge of web API's, SOAP, REST architecture
* Should possess lead qualities and must have experience in leading team of consultants / designers to achieve stated project / program goals
* Should have experience in defining the process, business requirements and system requirements in areas of Telecom service assurance process.
* Should be able to prepare, analyses and review proposals from internal teams, be able to provide appropriate solutions to problems, and make day-to-day decisions to run the client projects
* Should be able to engage with multiple stakeholders like Business, SI partners and System owners to understand, capture, finalize and sign off requirements
* Analyze the problem faced by the customer, participates in discussions with customer stakeholders to understand the problem, gather further data as required from the customer to define and document the problem and requirements
* Should be able to groom the team members
* Candidate should possess Good Communication & Client- interfacing skills. He should have cross-cultural working experience and should be able to work with multinational clients independently
* Personal Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:
* Ability to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary
* Analytical Abilities, a goal-oriented work approach, high quality awareness, good team player
* A high degree of initiative and flexibility
* High analytical skills
* High customer orientation
* High quality awareness
* Excellent verbal and written communication skills.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Area of expertise - Extensive technical / customer experience design expertise in Telecom Service Assurance which include fault and performance monitoring as well as ITSM processes like incident, problem, change etc.
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