Tier 2 Service Desk Engineer Oldbury Permanent, full-time Hybrid working after 6 months 9am to 5:30pm Monday to Friday £25,000 to £30,000 per annum Are you an experience tier 2 Service Desk Engineer who is looking for an exciting new opportunity to join our client who are continuing to grow with progression opportunities within their technical team? Our client is a growing family-run business, providing managed IT services to a diverse range of customers across the whole of the UK and globally, including America, China, Italy, and Dubai. They take pride in a strong company culture, investment in technology, and commitment to supporting their team's professional growth. The Role: We are looking for an experienced Tier 2 Service Desk Engineer to join our growing team. The successful candidate must have experience working in a Managed Service Provider (MSP) environment and be comfortable dealing with a wide variety of IT challenges, including networking. This role is an excellent opportunity to work with a diverse client base, ranging from corporate businesses to football clubs, where technology plays a crucial role in their operations. Benefits: " Holidays: 20 days annual leave bank holidays 3 extra days at Christmas " Flexible working: After 6-month probation, hybrid working (3 days in office, 2 days from home) " Pension scheme " Career progression opportunities: Technical team of eighteen with pathways to advance within Tier 3, field engineering, and specialist roles. " Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties. " Football industry exposure: Investment in football clubs, early access to cutting-edge VR, digital displays, tills, hospitality, venue technology etc. " West Bromwich hospitality box access for employees. " Community and Charity Involvement Key Responsibilities for the Tier 2 Service Desk Engineer: " Provide Tier 2 technical support, troubleshooting issues and resolving complex IT queries. " Support a diverse range of customers across multiple industries. " Work closely with Tier 1 engineers and escalate issues to Tier 3 when necessary. " Assist in networking tasks and infrastructure support. " Time and a half if you are working matchdays. " Work collaboratively with the wider technical team, including field engineers. " Participate in knowledge sharing to help upskill junior members of the team. " Ensure timely and professional communication with clients. Requirements of the Tier 2 Service Desk Engineer: " Proven experience in an MSP environment is essential. " Strong technical troubleshooting skills. " Experience in networking and infrastructure support. " Proficiency with Windows Server, Active Directory, Office 365, and Microsoft Exchange. " Experience with virtualisation technologies such as VMware or Hyper-V. " Knowledge of firewalls, routers, and switches. " Experience with remote monitoring and management (RMM) tools. " Familiarity with backup and disaster recovery solutions. " Ability to work independently and as part of a team. " Excellent communication and problem-solving skills. " A proactive and customer-focused approach. " Flexible to attend match day on site response, which will be paid at time and a half. This is an exciting opportunity to be part of a dynamic and innovative business that values its employees and provides fantastic career prospects. How to Apply: If you have the required experience and are interested this position, please click "Apply" now to be considered