Responsibilities
* Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay.
* Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
* Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must‑see sights to elevate the guest experience.
* Master the art of multitasking: from answering calls and managing bookings to handling guest requests— all with a positive vibe.
* Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
* Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
* Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
* Processing all reservation requests, changes, and cancellations in a timely manner whilst making the guest feel special.
Qualifications
* A people person with a knack for making connections and creating memorable guest experiences.
* Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
* Detail‑focused and organised, ensuring every reservation, request, and check‑out goes off without a hitch.
* A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
* A team player with a flexible, ready‑to‑help attitude, keeping the good vibes rolling across departments.
* Experience in a similar role within a hotel environment.
* High energy and adaptable, thriving in a lively, fast‑paced setting where no two days are the same.
* Oral & written fluency in English. Additional language will be considered a plus.
Shift & Schedule
Must be able to complete various shifts which include 06:45 – 15:15 or 09:00 – 18:00 or 14:30 – 23:00.
Our employees work across both hotels, the ibis Styles and Mercure Paignton, creating a welcoming team culture.
Company Culture
At The Mercure and the Ibis Styles Paignton we are managed by RBH management. We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey… At our hotels, we believe in fostering a supportive and inclusive work environment. We provide ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service.
Benefits
* Discounted hotel room rates for you and your friends & family
* An additional day's leave for your birthday
* Enhanced Maternity, adoption & shared parental leave
* 30% F&B discount at RBH hotels
* Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
* Flexible working arrangements
* Wagestream – choose how and when you get paid
* Life Insurance
* Employee Assistance Programme
* Social and wellness events and activities all year round
* Free meals on duty saving you over 1000 per year
* Employee of the Month / Year
* Gratuities and Service charges paid
* Discounts in supermarkets and days out
* 20 years old and under 10.92 – 21 years old and over 12.21 per hour
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