Responsibilities
* Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust.
* Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training.
* Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue.
* Schedule vehicles for appointments in the workshop efficiently and accurately.
* Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions.
* Maintain precise and up-to-date customer records within our systems for effective service management.
Qualifications
* Excellent communication skills, with the ability to engage effectively with customers and colleagues.
* Demonstrated experience in delivering exceptional customer service.
* Skilled at identifying customer needs and opportunities for upselling.
* Excellent time management skills and the ability to work under pressure.
* Previous experience in a target-driven role, demonstrating the ability to meet goals.
* Must hold a valid UK driving licence.
About Group 1 Automotive
Group 1 Automotive is on an exciting growth journey. We are home to over 7,000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK and representing 21 brands at the forefront of automotive retail.
Values
Respect – Integrity – Transparency – Teamwork – Professionalism. These principles guide every member of our team in business functions, customer interactions, community engagement, and teamwork.
Compensation
Basic Salary £31,018 OTE £40,000.
Benefits
* Enjoy 33 days of annual leave (including bank holidays).
* Save money every day with our exclusive retail discounts.
* Drive a great deal with discounts on new and used cars, plus servicing offers.
* Plan for the years ahead with our company pension scheme.
* Balance home and work with our industry-leading family‑friendly policies.
* Commuting cost savings with our cycle‑to‑work scheme.
* Prioritise your wellbeing with dedicated support for you and your family.
* 24/7 access to healthcare professionals.
* Make a difference with a paid day to volunteer in your community.
* Invest in your future with our company share purchase plan.
* Earn financial rewards when you refer a friend to join the team.
* Keep learning and growing with our training and development opportunities for everyone.
* Life assurance with the option to increase cover.
* We’re open to flexible working options – just ask.
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