Overview
Shift Leader - Kitchen role at Dallas Holdings. Lead, coach and support the team in both the shop and kitchen, ensure training is delivered on time, and model hands-on leadership when required.
Responsibilities
* Support and coach the team to reach their potential in both the shop and kitchen
* Support the training pathways to ensure training happens on time
* Lead by example and be hands-on when required
* Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
* Coach the team for good performance by offering regular feedback and praise
* Lead the Speed of Service principles
* Ensure the team consistently follows the 6 Key Points of Service
* Follow MBWA (Managing By Walking Around) principles
* Empower the team to deliver engaging Joy of Pret activities
* Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
* Ensure the Coffee Calling System is followed efficiently
* Ensure all Marketplace orders are prepared promptly and accurately
* Follow the 11-Step Production Process to guarantee customer safety and that each product is accurately made and labelled
* Follow Production Principles putting customers’ needs first and never compromising on quality or freshness
* Ensure How to Cards are used and followed consistently to deliver Pret standards
* Ensure Line Checks are carried out successfully and action any improvements
* Ensure no Made to Sell (MTS) rejects are on display in Langars
* Continually develop the team’s knowledge about the quality of food and coffee
* Ensure Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
* Maintain Food Safety and Health & Safety Standards and ensure safety checks are monitored and recorded
* Take corrective action immediately on issues that affect customers, the team or sales
* Keep the shop clean, safe and the equipment well maintained
* Demonstrate due diligence and report and escalate any quality issues
* Maximise sales, labour efficiency and profit through the Big 4 (Forecasting, Rota, Ordering & Production)
* Carry out ordering accurately and in line with business needs
* Lead, monitor and follow up on Mystery Shopper requirements
* Ensure good stock control by following the 7 Steps of Unaccounted
* Follow Pret’s Financial Standards to minimise risks and ensure team safety
* Follow merchandising guidelines and use marketing effectively to drive sales
* Support the execution of successful food launches
* Encourage clear and engaging communication between the kitchen and FOH to meet business needs
* Support Marketplace opportunities
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Industries
* Retail
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