Reporting to the UK Service Leader, the Technical Support Engineer will support customers with Protection & Control systems, manage the end-to-end RMA process, and provide technical assistance across service operations.
6 Month Contract
Key Responsibilities
* Provide first-line technical support and troubleshoot customer issues
* Manage and track incidents/service requests through a ticketing system
* Coordinate Level 1 & 2 support enquiries with engineering teams
* Manage the full RMA (Return Material Authorisation) process
* Escalate complex issues where required
* Maintain strong customer communication and follow-up
* Support service agreement administration and reporting
* Analyse support data to identify trends and improvements
* Previous experience in technical support, service desk, or helpdesk environments
* Strong IT and hardware troubleshooting skills
* Excellent communication and customer service skills
* Ability to prioritise workloads and manage multiple enquiries
* Experience with SAP systems desirable
* Self-motivated team player with strong problem-sol