Marketing & Customer Experience Director
Package: Excellent package including basic, bonus and benefits
Our client is a market-leading brand with over a 100 years of heritage. Innovation continues to remain at the heart of the business today.
Operating across a range of B2B channels, they have gained an excellent reputation built upon quality, service and a continued obsession to innovate.
Part of a global group, they continue to be supported in their goals to deliver growth and exceptional customer experience at every touchpoint. Their products can be found in most homes today.
Due to internal promotions within the wider Group, an opportunity has arisen for an ambitious and experienced Marketing and Customer Experience Director to join the UK leadership Executive team, where the successful individual will play a critical part in helping to shape and drive the business.
The Role
* Reporting to the Managing Director, you will set the vision, strategy, and execution of the marketing and customer experience journey, ensuring that the brands connect deeply with the customers they serve. Map and enhance the full customer journey – from first touch to post-sale engagement.
* You will be charged with defining the new product development roadmap and the multi-brand service strategy.
* Develop and execute a bold, integrated marketing strategy that strengthens brand awareness, drives growth, and tells our story with heart and authenticity.
* Build and nurture a customer-first culture within the organisation.
* Lead, mentor and support a high-performing cross-functional team.
* Play a key role as part of the UK Executive leadership team, spending a good proportion of time guiding the business and providing commercial insight.
The Person
* You will be a builder, a listener, and a leader. Able to demonstrate experience to think creatively, plan strategically and act with care.
* 8+ years of experience in marketing, customer experience, or brand leadership - ideally within a B2B or manufacturing environment.
* Proven track record of building brands and leading customer-focused initiatives that drive measurable growth.
* Strong leadership and communication skills, with a collaborative, inclusive approach.
* Data-literate and tech-savvy; comfortable working across CRM, digital platforms, and analytics tools.
Seniority level
Director
Employment type
Full-time
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