Customer Service Advisor New, Newcastle upon Tyne
Client: Russell Tobin
Location: Newcastle upon Tyne, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: ee8acdbcb593
Job Views: 24
Posted: 08.05.2025
Expiry Date: 22.06.2025
Job Description:
What are we looking for in our Customer Service Advisor?
Title: Customer Service Advisor (work from office)
Location: Newcastle NE27 0BY, Cobalt Business Park, Mercury House
Hours: [Specify hours]
Salary: £[amount] to £[amount] a year (PAYE) and holiday benefits.
Responsibilities:
* Answer contacts promptly and professionally.
* Log/Validate all contacts on the provided case/call logging system.
* Resolve customer queries using relevant tools and systems.
* Manage end-to-end all contacts logged, providing regular updates to customers on ticket status.
* Invoke Escalation Procedures within defined time frames.
* Ensure Quality standards are adhered to regarding both Cases and calls.
* Proactively seek support from the escalation team via appropriate methods as required.
* Escalate tickets to another resolution team for validation and further escalation.
* Monitor ticket queues and handle tickets appropriately.
* Provide support to multiple desks and accounts if required under CSI (Cross Skilling Initiative).
* Proactively contribute to the achievement of service desk SLAs.
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