Overview
Assoc Patient Access Rep-Family Med Care - 116th Street
Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.
Make a Difference
The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.
Responsibilities
* The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.
* Provide front-office and back-office support across the network as described.
* Monitor and perform patient hospital and/or ambulatory movement when applicable.
* Utilize EPIC work queue to pre-register scheduled patients.
* Verify medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicate relevant coverage and eligibility information to the patient.
* Accurately identify and enter patient demographics, insurance, and financial information including inpatient and outpatient benefits.
* Gather and verify all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services.
* Confirm the completeness of the electronic health record (EHR) and make necessary changes.
Qualifications
* High School Diploma or GED required.
* 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred).
* Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits).
* Completes Admissions, Discharges, and Transfers in a timely manner when applicable.
* Ability to monitor and perform all patient hospital and/or ambulatory movement.
* Utilizes EPIC work queue to pre-register scheduled patients.
* Verifies medical necessity in accordance with CMS standards and communicates relevant coverage and eligibility information to the patient.
* Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits.
* Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services.
* Confirms the completeness of the electronic health record (EHR) and makes necessary changes.
Why Community?
At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.
Search by job category, keyword and/or click "Search Careers" for all jobs. In results, use "Refine Your Search" to filter by job family, location, schedule and shift.
#J-18808-Ljbffr