Job Description
Role Overview
This role is responsible for overseeing client due diligence, managing a small team, and ensuring high standards across KYC processes. You’ll support internal teams, handle workflow planning, contribute to quality assurance, and help deliver consistent compliance across the review function.
Review and confirm all required client due diligence before new projects are approved, escalating complex cases to senior compliance stakeholders when necessary.
Act as a subject matter expert, sharing knowledge and supporting colleagues.
Respond to internal queries on guidance and how to apply it in specific scenarios.
Conduct quality assurance checks on work completed by junior team members.
Work closely with compliance teams to stay informed on regulatory changes and best practices.
Team Leadership & Management
Line manage up to 8 direct reports, including performance reviews, one-to-ones, productivity monitoring, and addressing performance issues.
Support skill development, coaching, and training within the team.
Promote best practice and help colleagues build capability and confidence in compliance processes.
Workflow & Operational Delivery
Plan, manage, and maintain workflow across the review function, ensuring work is completed efficiently and within agreed timescales.
Monitor and drive delivery of Service Level Agreements (SLAs).
Support and deliver ad-hoc projects
Assist with reporting requirements for senior management.
Administrative & Research Support
Conduct electronic ID and sanctions checks as part of onboarding.
Verify that all client due diligence is complete before authorising new onboarding records.
Assist research and review teams in identifying and assessing potential and existing clients.
Essential skills / experience
* Strong understanding of KYC requirements.
* Proficient with Microsoft Office and confident in online research.
* Clear, professional written and verbal communication.
* People management experience
* Highly organised with strong time-management and prioritisation skills.
* Proactive, adaptable, and detail-focused.