Key Responsibilities
* Leadership and Management – Provide strong, visible leadership to staff, promoting a positive culture focused on quality, inclusion, and empowerment.
* Manage all aspects of the supported living service, ensuring it operates efficiently and effectively.
* Ensure full compliance with CQC regulations, health and safety standards, and internal policies.
* Lead by example in upholding the organisation’s values and ensuring person‑centred care at all times.
Regulatory Compliance and Quality Assurance
* Ensure the service meets or exceeds all requirements of the Health and Social Care Act and CQC’s Key Lines of Enquiry (KLOEs).
* Maintain accurate and up‑to‑date documentation, care plans, and records.
* Conduct audits, monitor performance indicators, and implement action plans for continuous improvement.
* Report incidents, safeguarding concerns, and notifiable events to relevant authorities in a timely manner.
Staff Management and Development
* Recruit, induct, and retain high‑quality staff, ensuring adequate staffing levels at all times.
* Provide supervision, appraisal, and performance management to ensure staff competence and professional development.
* Promote a supportive, learning culture that encourages feedback, reflection, and innovation.
Person‑Centred Care and Support
* Ensure each individual receives support tailored to their personal goals, rights, and choices.
* Oversee care planning and risk assessments, ensuring they are reviewed regularly and reflect current needs.
* Promote independence, inclusion, and wellbeing for all supported individuals.
* Work in partnership with families, social workers, health professionals, and other stakeholders.
Financial and Operational Management
* Manage budgets, resources, and staffing efficiently.
* Ensure accurate record‑keeping for all financial transactions related to the service.
* Support with tenders, placements, and business development opportunities.
Essential Requirements
* Level 5 Diploma in Leadership for Health and Social Care (or willingness to complete within agreed timeframe).
* Minimum of 2 years’ experience in a management role within a supported living or similar care setting.
* In‑depth knowledge of CQC regulations, safeguarding, and best practice in adult social care.
* Proven ability to lead and motivate a team to deliver outstanding care.
* Excellent organisational, communication, and interpersonal skills.
* Competent in care management systems, reporting, and Microsoft Office applications.
Desirable Attributes
* Previous experience as a CQC Registered Manager.
* Full UK driving licence and access to a vehicle.
* Strong partnership working skills with commissioners and local authorities.
Core Values
* Compassion and respect for every individual.
* Commitment to person‑centred and outcome‑focused support.
* Integrity, accountability, and professionalism in all aspects of practice.
* A culture of learning, inclusion, and continuous improvement.
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