Overview
Join to apply for the Customer Care Co-ordinator role at Barratt Redrow.
What you’ll be doing and the kind of candidate we’re looking for:
Responsibilities
* Ensure personal and team compliance with all relevant SHE policies and procedures, putting the safety of our teams as first priority.
* Adhere to the Barratt Redrow standard Customer Care policies and procedures, ensuring that customer issues are dealt with professionally, quickly and to their complete satisfaction.
* Handle all contacts (calls, emails, online, social media) professionally and courteously, recording all issues in the Company’s IT system.
* Coordinate with colleagues to provide continual telephone cover throughout the working day.
* Arrange inspection of remedial enquiries to agree valid warranty issues.
* Liaise between Site Management, Customer Care Technicians and external Sub-contractors to complete remedial works efficiently and in line with warranties and SLAs.
* Communicate with the Head of Customer Care to ensure defects are dealt with by the appropriate personnel and in a cost-effective manner.
* Use the IT system and reporting to manage resolution of defects and flag performance concerns to the Head of Customer Care.
* Collaborate with Commercial/Buying departments to order materials for defect resolution and complete contra-charges where applicable.
* Provide administrative support for the Department, including handling customer correspondence, filing, producing reports, and recording actions for internal meetings.
* Attend internal meetings to represent the department and advocate for customer-focused service improvements.
* Undertake post-completion satisfaction calls to customers and manage customer complaints and legacy issues as needed.
* Ensure subcontractors and suppliers perform in line with company SLAs and use the Contra Charge Process where applicable.
* Update weekly reports and share them with relevant personnel.
* Promote and act in accordance with all Group values, systems, policies and procedures.
* Carry out other appropriate ad hoc duties as required.
What You’ll Need
* Experience in a professional secretarial/administration role.
* Experience in a demanding and fast-paced customer service environment.
* Excellent written and verbal communication skills.
* Intermediate to advanced proficiency with MS Office; strong keyboard skills.
* Strong team player with the ability to influence others and remain resilient to challenging customer demands.
* Self-discipline with excellent time management and the ability to coordinate multiple priorities.
* Ability to multi-task and work accurately under pressure.
* Professional, assertive and pleasant manner in dealings with internal and external customers.
Benefits
We offer a range of benefits to support our people, including:
* Competitive Salary
* Competitive Bonus Scheme
* Private Medical Cover (Single)
* 23–29 days of holiday (depending on years of continuous service)
* Flexible Benefits
* Enhanced Family Friendly Policies
As part of Barratt Redrow, we support hybrid working where roles allow, and we are committed to a diverse and inclusive workplace.
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