Store manager

We are looking for an experienced Store Manager for a National Schoolwear retailer in Norwich to lead the day-to-day operations in a busy store. The successful candidate will be responsible for ensuring smooth branch operations, delivering exceptional customer service, managing team performance, and achieving operational and financial targets. Key Responsibilitie sManage stock control and inventory levels .Maintain excellent shop floor and stockroom standards .Lead and support branch supervisors .Manage branch financial responsibilities, including staffing budgets, petty cash, and contractor costs .Ensure customer orders are processed efficiently and accurately .Complete daily banking procedures .Prepare and submit end-of-month reports and spreadsheets .Ensure branch dispatch targets are consistently achieved .Recruit, train, develop, and retain team members .Deliver and record ongoing training and development .Identify performance issues and implement improvement plans where required .Work closely with supervisors to achieve and maintain branch standards .Support employee wellbeing and foster a positive working environment .Lead by example in delivering outstanding customer service .Act as the escalation point for customer complaints and queries .Monitor and respond to branch communications .Ensure customer service procedures are consistently followed, including telephone and email standards .Promote a customer-focused culture throughout the branch . Skills & Experien ceEssenti alMinimum 3 years' experience in a management rol e.Strong leadership and people management skill s.Excellent organisational and communication abilitie s.Experience managing operational and financial responsibilitie s.Proficient in Microsoft Offic e.Experience using NetSuite or similar business system s.Ability to work in a fast-paced retail environmen t.Competitive sala ryCareer progression opportuniti esOngoing training and developme ntSupportive and collaborative working environme ntEmployee benefits packa ge If you are a motivated leader with a passion for retail and customer service, we would love to hear from y ou.