What is the Role
As a UX Writer at SSE Airtricity, you'll play a pivotal role in defining and refining the UI language of our digital products. Your words will guide users through their experiences, simplify complex concepts, and evoke emotions that resonate with our audience, resulting in seamless and enjoyable user journeys. You'll collaborate closely with cross-functional teams including UX, Product, Marketing, and developers to ensure consistency and coherence across all touchpoints. In this role you will:
- Craft clear, concise, and inclusive copy for user interfaces, microcopy, error messages, alerts, tooltips, and other digital touchpoints across all digital platforms.
- Collaborate with the Marketing team to align the brand tone of voice across all digital products and platforms.
- Collaborate with the UX team to conduct user testing and iterate on copy based on feedback and insights.
- Partner with business stakeholders and developers to advocate for user-centric solutions, while understanding requirements and constraints.
- Contribute to the development and maintenance of content style guides, writing guidelines, and best practices.
- Collaborate with designers and developers to ensure voice user interfaces are intuitive and accessible to users with visual or motor impairments.
What do I need?
To be considered for this role, we would love you to have:
- Proven experience in UX writing, content design, or similar roles
- Exceptional writing, editing, and proofreading skills, with a sharp focus on detail and grammar.
- A strong grasp of user-centred design principles, fostering collaboration and feedback in cross-functional teams.
- Experience with UX/UI design tools such as Figma or Adobe XD.
- A Bachelor's degree in English, Journalism, Communications, Human-Computer Interaction, User Experience or related field, would be beneficial.
Within your application, a link to your portfolio showcasing relevant writing samples would be useful.
About our Business
SSE is a multinational energy company listed on the FTSE 100, with a vision “ to be a leading energy company in a net zero world ”. We’re investing £24bn+ by the end of the decade to help deliver our
Part of SSE Plc, Energy Customer Solutions is the Customer facing division – providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. Energy Customer Solutions is made up of 2 external brands; we operate under the brands SSE Airtricity (Ireland) & SSE Energy Solutions (GB).
is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.
We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.
Help us power change.
What’s in it for you?
An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more. View our full benefits package
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for to find out more.
Our Benefits
* Sharesave Scheme
* 34 days of annual leave
* Option to purchase up to 10 days holiday
* Interest-free technology loans
* 24/7 free and confidential employee counselling service
* Private healthcare discounts
* Subsidised gym memberships
* 21 weeks full pay maternity leave
* Cycle to Work scheme with generous £2500 limit
* Interest-free salary advance to cover transport season tickets