To supervise the Guest Service Receptionists, ensuring that all required tasks are completed on a daily basis. To ensure smooth running for their shift and communication with other departments. What you'll get As a Guest Services Co-ordinator shift Leader at Coworth Park, here are just some of the great benefits you will receive: Complimentary nights with breakfast within Dorchester Collection 50% F&B discount at selected restaurants at The Dorchester and Coworth Park Very generous Employee Introductory Scheme offered Team members' awards and incentives schemes Contributory pension scheme entitlement from date of commencement Life assurance cover for all team members Uniform laundered complimentary Complimentary meals whilst on duty at our team members' restaurants Complimentary Internet at allocated computers in team areas Interest free Season Ticket Loan Occupational Health, including subsidized massage treatments and health clinics Complimentary Eye Test for VDU users What you'll do You'll love what you do and take pride in delighting our guests: Supervise Guest Service Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standards Assist with Check in and Check out Supervise the billing, ensuring folios are up to date and accurate Liaise directly with the VIP guests ensuring all their needs are met Deal promptly and effectively with any guest concerns Conduct a shift handover in conjunction with the Guest Service Manager at the end of each shift. To assisst the Guest Service Managers when needed To be responsible for identifying any training needs of the Guest Service Coordinators staff and communicating these to mangement Carry out on the job training with all Guest Service Receptionists Act as an ambessador of the hotel Attend any training courses may seem beneficial The items shared are the essence of a day in the life of a Guest Services Coordinator Shift Leader, but we'll make sure you are provided with specifics on how we care for our hotel. What you'll bring Passionate about hospitality and delivering a 5 service to our guests Customer service orientated Experience of Opera Excellent IT knowledge including Microsoft Office Good written and spoken English Team player