Job Overview
The Practice Manager oversees the daily operations, administration, and performance of the practice to ensure high-quality service delivery, operational efficiency, and financial sustainability. This role involves managing staff, optimising processes, maintaining compliance with regulations and supporting strategic growth initiatives.
Key Responsibilities
Operations Management:
* Oversee day-to-day operations of the practice to ensure smooth and efficient workflow.
* Develop and implement policies, procedures, and best practices to improve operational performance.
* Manage scheduling, patient flow and service delivery standards.
* Prepare and monitor budgets, financial reports, and forecasts.
* Manage billing, collections, and accounts payable/receivable.
* Identify opportunities to improve financial performance and control costs.
* Recruit, train, supervise, and evaluate staff performance.
* Foster a positive, team-oriented workplace culture.
* Manage staff schedules, leave requests, and performance reviews.
Compliance & Quality Assurance:
* Ensure compliance with all legal, ethical, and professional standards.
* Maintain accurate records, licenses, and certifications.
* Implement quality improvement programs and monitor outcomes.
Patient Relations:
* Maintain high standards of patient service and satisfaction.
* Address and resolve complaints or issues promptly and professionally.
* Support initiatives to enhance patient experience.
Strategic & Administrative Support:
* Work closely with senior leadership to plan and execute business goals.
* Analyse performance data and recommend process improvements.
* Manage vendors, contracts, and external partnerships.
Person Specifications
Qualifications
* Degree or equivalent qualification in business administration, management, healthcare management, or a related field.
* Evidence of continuous professional development (CPD).
* Management or leadership qualification (e.g., ILM, CMI, MBA).
* Experience or qualification in HR, finance, or project management.
* Knowledge of relevant healthcare systems or practice software (e.g., EMIS).
Experience
* Proven experience in a management or supervisory role.
* Experience in managing budgets, financial planning, and resource allocation.
* Experience in staff management, including recruitment, appraisals, and performance management.
* Experience in service delivery, operations, or administration in a busy office or clinical environment.
* Previous experience in a healthcare.
* Experience of working with regulatory frameworks (QAIF, NHS).Experience in implementing change or quality improvement initiatives.
Knowledge and Skills
* Excellent organisational and leadership skills.
* Strong financial and business acumen.
* High level of IT literacy (Microsoft Office, databases, and management systems).
* Ability to analyse data and produce reports for decision-making.
* Knowledge of HR processes and employment legislation.
* Strong communication and interpersonal skills — able to liaise confidently with clinicians, patients, and external partners.
* Understanding of healthcare funding and contract management.
* Knowledge of quality assurance systems and audits.
Personal Attributes
* Professional, approachable, and confident manner.
* Ability to work under pressure and manage competing priorities.
* Problem-solving and decision-making ability.
* Commitment to confidentiality, equality, and patient care.
* Positive attitude towards change and innovation.
* Team-oriented with a proactive and supportive approach.
Other Requirements
* Right to work in United Kingdom.
Job Types
Full-time, Permanent
* Company pension
* On-site parking
Experience
* Medical Practice Management: 1 year (required)
* United Kingdom (required)
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Consulting, Information Technology, and Sales
Industries
* Hospitals and Health Care
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