Overview
We are seeking a highly motivated Senior Business Assistant to provide exceptional support to our managers and ensure the smooth running of our vital services. This is a fast-paced role within the Child and Adolescent Mental Health Services (CAMHS) team. You will act as a team lead, providing line management and support to a small team of administrative staff while also offering high-level administrative support to one of our consultants. You will play a vital part in the day-to-day running of the service, managing a diverse workload that includes handling sensitive telephone enquiries from young people, parents and carers, supporting clinical colleagues, and ensuring smooth and efficient processes across the team. You will need to be adaptable, compassionate, and confident in prioritising competing demands while maintaining a professional and supportive approach.
We may close the advert early if we receive a sufficient number of applicants, so please apply as soon as possible.
Responsibilities
* Provide high-level administrative support to colleagues, consultant, clinical staff, and young people and families including managing correspondence, preparing documents, and minute-taking for critical meetings.
* Coordinate schedules, arrange meetings, and manage joint inboxes with efficiency and attention to detail.
* Line manage a small team of administrative staff, including conducting regular supervision, appraisals (PDRs), and team meetings.
* Respond to incoming calls and queries from young people, parents, carers, and professionals in a compassionate, efficient, and confidential manner.
* Maintain confidentiality and professionalism at all times, particularly when handling sensitive information.
* Liaise with internal and external stakeholders, demonstrating diplomacy and professionalism at all times.
* Undertake general office duties including filing, scanning, stock control of stationery, and supporting induction of new staff.
* Accurately input and maintain clinical and administrative data on SystmOne (S1) and other relevant databases.
About Us
Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents. We will consider requests to work alternative hours or varied working arrangements.
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