Main activities and tasks:
* Manage the process of assessing new applicant’s accreditation or re-accreditation, enabling them to access telecommunications sites
* Manage the data and records of new and existing telecommunications engineers and users
* Issue access cards and provide access to vetting services for certain staff required to access higher security locations
* Issue temporary loan of keys for certain staff required to access higher security locations/sites
* Management of data within the Access & Accreditation Portal
* Receive and process calls and tickets associated to individual/Companies’ accreditation, access cards or site keys
* Provide guidance and support to staff on accreditation issues
* Support the development and maintenance of the accreditation knowledgebase
* Manage the one-off permit process for unaccredited requesters
* Adhere to the internal rules and regulations, policies, procedures, and current workflow within the organization/business unit/team.
* Perform other tasks within the scope of the role, as requested by the immediate supervisor, within the limits of own professional competence (e.g., reports, analyses, specific projects, etc.)
Role Specification:
* Assure the necessary support for accessing of telecommunications sites across the UK by ensuring the accreditation of individuals and companies
Required Education & Trainings:
* High school
Required Experience:
* Previous Service Desk experience is beneficial
* Broad understanding of the Telecommunications industry
* Telecommunications Infrastructures providers, specifically Cellnex, and their processes and procedures including, but not limited to, Accreditation, Site Access and Network Operations is beneficial
Specific skills & technical knowledge:
* Proficient in Word and excel
* Excellent telephone manner