Performance Marketing Campaign Manager
Location: Chertsey, Surrey (Hybrid)
Our client is looking for a Conversational Commerce Campaign Manager to lead chat-based sales and engagement campaigns across key digital channels like web chat, apps, and WhatsApp for a leading global tech brand.
Responsibilities:
* Plan and deliver chat campaigns supporting flagship product launches across Europe
* Collaborate with CRM, product, and content teams to create proactive, personalized messaging
* Optimize chat scripts and sales flows to enhance conversions and upsell opportunities
* Train chat agents with best-practice tools and insights
* Analyze performance data and customer feedback for continuous improvement
Skills Needed:
* 3+ years of experience in digital chat or messaging campaigns (e.g., LivePerson, Sprinklr, Zendesk)
* Creative and data-driven mindset, with expertise in personalization and performance marketing
* Excellent stakeholder skills to collaborate across European markets
* Curious, commercial, and customer-first approach
Bonus points for experience working with sales agents, chat automation, or European marketing campaigns!
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