Job Title: Helpdesk Co:Ordinator : Birmingham : Smethwick
Helpdesk Co:Ordinator
Location: Birmingham
Job Type: Full:Time (4 days on, 4 days off : 7:00am to 7:00pm)
Salary: GBP15.79 per hour (your hol pay is included in this rate)
Start Date: ASAP
CANDIDATE MUST HAVE A DBS
We are seeking a proactive and organised Helpdesk Co:Ordinator to join our team. This is a vital front:line role, helping to manage service requests and support our engineering teams in delivering a high standard of service : all with a focus on quality and professionalism that ultimately impacts patient care.
Key Responsibilities:
* Respond to incoming calls and emails, logging and managing service requests efficiently.
* Prioritise and dispatch work orders to the appropriate engineers, ensuring timely completion.
* Monitor job progress (jeopardy management) and maintain accurate, up:to:date records in the system.
* Identify and resolve failed or at:risk jobs with prompt intervention.
* Work closely with internal teams and external contractors to resolve queries and support operations.
* Deliver high levels of customer service and maintain professionalism at all times.
What Were Looking For:
* Proven experience delivering excellent customer service, ideally in a helpdesk or call centre setting.
* Strong verbal and written communication skills.
* Ability to work both independently and as part of a team.
* Solid IT skills, including use of Microsoft Office and service management systems.
* Highly organised, with the ability to manage multiple tasks and priorities.
Shift Pattern:
* 4 days on / 4 days off
* 12:hour shifts: 7:00am : 7:00pm