Summary
***INTERNAL APPLICANTS ONLY PLEASE***
We’re looking for an experienced IT Delivery Lead to join our IT Digital team. You will lead and support a team of Delivery Managers, ensuring high-quality delivery across multiple digital workstreams and enabling the Trust to provide exceptional digital experiences for our members, supporters, and visitors.This is a fixed term contract due to end when the previous employee returns from maternity leave. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months.
What it's like to work here
At the National Trust, IT Digital is responsible for the technology that millions of people interact with every day. We design, build and support a wide range of systems, including the website and online shop, holiday bookings, timed ticketing and cyber resilience. We are a dynamic team working across Agile and Waterfall methodologies, with the customer experience at the heart of everything we do. Through these platforms, IT Digital helps the organisation connect with supporters, enable secure online transactions and deliver seamless digital journeys.
Your contractual location will be our Head Office in Swindon. However, there is flexibility on where you are based. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview.
What you'll be doing
As Digital Delivery Lead, you will provide senior leadership across IT Digital, driving effective delivery across a portfolio of critical digital products and services. You will lead and line‑manage Delivery Managers, overseeing complex changes, enhancements, and operational support across the Website, Online Shop, Holidays platform, Timed Ticketing and Cyber Resilience. Working closely with senior stakeholders and operational teams, you will ensure clear, joined‑up planning, translating organisational and product strategy into practical delivery plans. You will manage suppliers, budgets and resourcing, ensuring value for money, adherence to governance and effective risk management. Championing Agile ways of working, you will apply the right delivery approach for each initiative while supporting operational change, incident management and ongoing service resilience.You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.
Who we're looking for
You’ll bring:
1. Strong delivery background in a digital or technology environment, ideally with previous line management experience.
2. Proven ability to define resources, manage budgets, and oversee governance and risk.
3. Demonstrable experience influencing and collaborating with senior stakeholders across a complex organisation.
4. A practical understanding of Agile and Waterfall methodologies, including tools such as Jira.
5. Experience supporting live digital systems, managing incidents, and delivering change.
6. Strong experience working with third-party suppliers and partners to deliver digital change.
7. A delivery-focused mindset with excellent problem-solving skills and the ability to bring clarity and momentum to complex work.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places