Our Role
You will be a passionate individual, dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets and develops customer loyalty. You will also support the management team to maximize profit while maintaining the brand image.
You will naturally embody our PRIDE values, leading everyone in the team to bring their best every day and be the first point of contact in the absence of higher store management.
What you'll be doing
* Supervise the team to optimize the customer experience as part of TWC multi-channel strategy
* Supervise the training, development, and motivation of staff to achieve the highest levels of customer service and performance
* Ensure the team handles all customer queries and complaints promptly and efficiently
* Oversee store presentation, including cleanliness, visual displays, and merchandising, reflecting the brand
* Perform administrative procedures such as till transactions, cashing up, and staff discount purchases
* Hold keys to the store, open and close the store, complete relevant checklists, and handle cash
* Drive sales on the shop floor in the absence of senior management, optimizing sales and customer service at all times
Please read the attached Job Description for more details.
What we offer you
At The White Company, we value our employees for their dedication and reward them with great benefits and competitive salaries.
o 50% discount on our products
o 23 days holiday, rising to 25 during service
o A Volunteer Day with a charity of your choice
o Discretionary annual bonus scheme in addition to a competitive salary
o Perkplace Benefits Platform offering discounts across wellbeing and lifestyle
o Automatic enrolment into the Group Personal Pension scheme
o Life assurance coverage after successful probation
o Social events such as Christmas parties throughout the year
Our Equality, Diversity, and Inclusion statement of commitment
At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates diverse backgrounds and identities.
We aim to create an environment where people can bring their authentic selves to work, where contributions are valued, abilities are enhanced, and perspectives are appreciated. We foster respect, encouragement, and celebration of differences, ensuring everyone feels they belong.
We are dedicated to an active Equality, Diversity, and Inclusion Policy, starting with our recruitment and selection processes.
We invite you to join us on this journey.
Our Sustainability statement of commitment
We are committed to building a sustainable legacy that enables a brighter future for people and the planet. We believe this should be reflected in everything we do.
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