Job Summary
The Inside Client Account Manager (ICAM) is pivotal in providing World Class Support to SHI’s customers by collaborating with field sales and SHI’s partner network. The ICAM assists in generating new sales within their current account set by making positive impressions with their customers and proactively managing renewals. This role involves creating competitive pricing quotes for customers’ IT needs, processing orders, and providing timely updates. Reporting directly to a Manager – Inside Sales, the ICAM is a key contributor to revenue growth.
This position is required to report to the Milton Keynes, UK office.
Role Description
* Function as the central sales contact for our core customer base.
* Forge strong relationships with customers, external sales team and SHI internal departments.
* Work closely with the aligned Outside Sales Team to collectively own the sales quota and manage the opportunity pipeline, ensuring forecasts are accurate.
* Collaborate with Outside Sales, customers, vendors, and our internal teams through conference and team calls.
* Resolve customer inquiries proactively with a ‘complete-first-time’ attitude, delivering an exceptional customer experience.
* Identify and capture new opportunities, moving them effectively through the sales pipeline.
* Source and develop comprehensive pricing quotes based on customers' IT requirements, including new hardware, software, and associated services.
* Assist in driving sales through customer engagement, ensuring you deliver against the tenets of world‑class support.
* Proactively manage customer maintenance and support renewals.
* Ensure prompt and accurate entry of purchase orders and provide timely updates to customers and relevant parties.
* Participate actively in team meetings to stay updated on product changes and business strategies.
* Participate in departmental initiatives and incentive programs.
Skill Level Requirements
* Exceptional communication skills (verbal and written).
* Strong sales acumen, ability to identify customer needs and offer suitable solutions.
* Excellent time management and organizational skills.
* Initiative-taking and strategic approach to sales aimed at enhancing the client experience.
* Ability to work effectively in a fast‑paced, collaborative environment.
Other Requirements
* Completed bachelor’s degree (College/University) or minimum 2 years of Customer Service experience in a Corporate or Office Setting.
* Have successfully completed the Inside Sales onboarding curriculum and training requirements outlined by management.
Compensation
The estimated annual pay for this position is £30,800, which includes a base salary and bonus. The compensation is dependent on job‑related knowledge, skills, experience, and market location and will vary from individual to individual.
Equal Employment Opportunity
SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and are dedicated to providing a fair and accessible recruitment process.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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