Responsibilities
As part of a team, support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.
* Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.
* Develop strong relationships with the wheelchair service team.
* Update computer records for reconditioned and new wheelchairs.
* Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.
* Contact service users to arrange visits by the engineer for repairs, collections and deliveries.
* Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.
* Ensure workloads are managed effectively and all daily tasks are completed.
* Maintain a professional customer service attitude when dealing with all service users and other agencies.
* Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role.
* Agree to undertake all training offered that is necessary to maintain the skills required for this role.
* Liaise effectively between departments to ensure excellent customer service and information accuracy is maintained.
Qualifications
* Computer literate
* Good communication, verbal and written
* Experience of invoicing and accounts procedures
* Experience of working within a service provider industry
* Flexible approach to working conditions and working environment change
* Self-motivated and enthusiastic worker
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