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Network Operations Centre Engineer Shift Leader, Rochdale
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Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
16d6b42811c4
Job Views:
5
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
The Vacancy
We’re building an inclusive work environment
Here at Zen your gender, race, ethnicity, neurodiversity, disability, sexuality, sub culture, size, introversion, extraversion, family background and everything else that shapes you does matter to us. Because they matter to you and are part of who you are.
We’re interested in you as an individual and here you’ll find opportunities to develop, be recognised and hopefully enjoy yourself along the way. So don’t hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you.
We are always happy for you to enquire about part-time, flexible working or reasonable adjustments, and we will support wherever possible. So please feel free to discuss your preferences as part of the recruitment process.
FAO Recruitment agencies & organisations:Please note that we do not need agency support to fill this role. We have a small, but great, pool of agencies on our PSL and will contact one of those if we need to.
2. Overview
The NOC Engineer Shift Leader is a technical lead for each shift in the 24/7-365 NOC and is the person responsible for ensuring work is carried out to the required standard on that shift.
You will act as the escalation point for NOC engineers and as the prime contact for stakeholders, including fault management, escalations and planned maintenance, during the shift.
The shift lead will safeguard continuity between shifts by ensuring that the Engineers on their shift are adhering to agreed processes, such as updating tickets and completing shift handover documents.
You will lead the team, performing leadership activities such as one to one’s, six month reviews, performance management, return to work meetings, development assistance and various other people organisation related activities.
3. Key Responsibilities
* Leading a small team (or pod) of Engineers, completing regular and timely 1-1s and 6-month reviews.
* Part of a 24x7x365 shift rotation.
* Ensure start of shift checks & end of shift handovers have been completed.
* Lead the management of major incidents within Zen’s network and infrastructure affecting our customer base, allocating work to NOC Engineers on your shift, ensuring that comms with relevant stakeholders are completed to the required standard.
* Be the point of escalation/guidance for NOC Engineers on your shift.
* Identify and support with training needs for Engineers and highlight these to NOC Team Manager and Senior Engineers.
* Track the skill level and further skill requirements of the NOC Engineers.
* Coach the team to improve knowledge and approach of process and technical understanding.
* Feedback to the team and individuals on areas for improvement.
* Ensure stable and reliable network services (e.g. access products, service networks and core networks etc).
* Day-to-day network and performance monitoring of the UK national network.
* Network troubleshooting and fault analysis; hardware troubleshooting, repair and escalate where necessary.
* Trouble ticket generation and response; carrier interface and escalations.
* Deployment and maintenance of network monitoring, analysis and reporting tools.
* Application of configuration changes via our change control systems and processes.
* Installation of network hardware and software.
* Provide 3rd level support to the wider business divisions on singleton faults.
* Manage the NOC Team workflows.
* Produce and maintain project and process documentation.
4. Skills & experiences
* NOC Engineer experience ideal but not essential.
* Experience with ticket triage and effective prioritisation.
* CCNA certified or equivalent level of knowledge.
* Solidunderstanding of some or all the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and Firewalling; Routing Protocols (BGP, OSPF, ISIS); MPLS; Ethernet
* Experience with some of the following is preferred: Juniper, Cisco, Adva
* Basic Linux/UNIX skills ideal but not essential.
5.Personal Attributes
* Ability to work autonomously and manage own workload efficiently.
* Be a positive agent for change.
* Take ownership and drive tasks to completion.
* Remain calm under pressure.
* Work in the best interests of the team.
* Act positively to constructive feedback.
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