We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, providing great natural service.
* Encouraging customers to give feedback on their shopping experience through completing the ‘have your say’ survey.
* Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Practicing the training received to ensure safety at all times.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about store performance and understanding your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate payment.
* Following security procedures and wearing safety equipment to keep yourself, colleagues, and customers safe.
* Following the think 25 policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Occasionally managing the shift in the absence of the Shift Leader and Store Manager.
* Following all training to ensure safety and legality.
* If applicable, managing day-to-day operations of the Post Office, including passing necessary background checks.
Flexible Working
We support flexible working arrangements. Discuss your needs with us during your application process.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
• Customers at the heart of everything we do
• Treat others how they like to be treated
• Work together as one team
• Make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, vending, and more.
As a Tesco subsidiary, we operate independently from our Head Office in Brownhills, Walsall, servicing stores from three distribution centers.
We are committed to inclusivity and accessibility in our recruitment process.
Please Note
Applicants must be above school leaver’s age. Further details available via our links.
Benefits
* Discounts at One Stop, Tesco, F&F Clothing, Tesco Mobile, Tesco Bank, and more
* Health and wellbeing support including vision care, health checks, and mental health services
* Retirement and savings schemes
* Flexible working options
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