Head of Digital & IT – Mental Health Charity
Location: Hybrid – Up to 2 days per week in Birmingham office
Sector: Charity / Membership Body
Contract Type: Permanent, Full-Time
Job application tracking
Are you a strategic digital and technology leader looking to make a meaningful impact?
We’re partnering with a leading mental health awareness charity and membership body to recruit a Head of Digital & IT – a pivotal senior leadership position driving digital transformation and operational excellence across the organisation.
With many members and a national reputation for setting professional standards in mental health support across the UK, this organisation is on a journey to modernise and innovate – and you’ll be at the heart of that mission.
The Role
Reporting to the Director of Digital & Transformation, the Head of Digital & IT will lead the development and delivery of a cohesive digital and technology strategy. You’ll manage a capable team of specialists across five critical areas: Internal IT, Data & Security, Enterprise Systems, CRM (Microsoft Dynamics), and the Website.
Your remit will cover everything from digital infrastructure to strategic supplier management, with a strong focus on improving member experience, operational efficiency, and organisational impact.
Key Responsibilities
* Lead and deliver a digital strategy that supports the charity’s business plan and mission.
* Oversee IT systems, networks, and internal support to ensure high performance and hybrid working capability.
* Ensure compliance with data protection and cybersecurity best practices.
* Manage the CRM (MS Dynamics), driving user adoption, integrations, and process optimisation.
* Own the website strategy and development roadmap, ensuring a seamless and accessible digital experience.
* Manage third-party suppliers, negotiate contracts, and ensure quality delivery.
* Lead and inspire a team of direct and indirect reports, embedding a collaborative and high-performance culture.
About You
* Proven experience (5+ years) in a senior digital or IT leadership role, ideally within the charity, membership, or non-profit sector.
* Strong understanding of enterprise systems, CRM (ideally MS Dynamics), IT infrastructure, and website management.
* Excellent commercial acumen – confident in budgeting, procurement, and ROI evaluation.
* A strategic thinker who can also get into the operational detail.
* Strong stakeholder engagement and influencing skills – able to collaborate across all levels of an organisation.
* Experienced in managing supplier relationships and external technology partners.
Why Join?
* Be part of an organisation with a powerful mission: promoting mental health and setting professional standards in therapy.
* Join at a transformative time, with the opportunity to shape and deliver meaningful digital change.
* Enjoy a collaborative, inclusive culture that values innovation and continuous improvement.
* Flexible hybrid working and a comprehensive benefits package.
*Rates depend on experience and client requirements
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.
Created on 10/07/2025 by TN United Kingdom
#J-18808-Ljbffr