Benefits
* Discounted hotel room rates for you and your friends & family
* An additional day's leave for your birthday
* Enhanced Maternity, adoption & shared parental leave
* Course Sponsorship
* 30% F&B discount at RBH hotels
* Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
* Flexible working arrangements
* Wagestream – choose how and when you get paid
* Life Insurance
* Employee Assistance Programme
* Social and wellness events and activities all year round
* Free meals on duty saving you over £1000 per year
Responsibilities
* Deliver exceptional guest experiences from arrival through departure, ensuring every interaction reflects the standards of Wotton House Hotel.
* Lead and support the front‑of‑house team, motivating colleagues to provide warm, professional, and personalised service.
* Handle guest enquiries, requests, and complaints efficiently, resolving issues with confidence and care.
* Oversee daily hotel operations to ensure smooth service across reception, guest relations, and public areas.
* Build strong relationships with guests, creating memorable stays and encouraging repeat business and positive reviews.
* Support the training, coaching, and development of team members to maintain high service standards.
* Monitor guest feedback and implement improvements to continuously enhance the guest journey.
* Collaborate closely with housekeeping, food & beverage, maintenance, and events teams to ensure seamless operations.
* Assist with duty management responsibilities, ensuring health, safety, and brand standards are consistently maintained.
* Drive upselling opportunities and promote hotel facilities, services, and experiences to maximise guest satisfaction and revenue.
* Maintain accurate records, reports, and shift handovers to ensure effective communication across departments.
* Act as an ambassador for Wotton House Hotel, delivering a welcoming and luxury hospitality experience at all times.
Qualifications
* Previous experience in a guest service, hospitality, or hotel management role.
* A passion for delivering outstanding customer service and creating memorable guest experiences.
* Strong leadership and team management skills with the ability to motivate and inspire others.
* Excellent communication and interpersonal skills, with a friendly and professional approach.
* The ability to remain calm under pressure and confidently resolve guest concerns and operational challenges.
* A proactive and hands‑on attitude with strong attention to detail.
* Flexibility to work a variety of shifts, including evenings, weekends, and holidays when required.
* Strong organisational and multitasking abilities in a fast‑paced environment.
* Confidence using hotel management systems like Opera.
* A positive, can‑do mindset and a commitment to maintaining high hospitality standards.
* The ability to work collaboratively with multiple departments to ensure seamless hotel operations.
* A genuine enthusiasm for hospitality and representing the Wotton House Hotel brand professionally at all times.
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact charlotte.power@wottonhousehotel.co.uk.
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