Overview
Are you interested in a fast-paced role? We are looking for a Senior Account Handler to join our visionary and friendly office. Primarily you are responsible for providing a quality service, by handling client excellence. You'll work collaboratively with the expert Account Executives in the office to achieve common goals. True team cohesion for the ultimate outcome. You will be experienced within the insurance sector, knowledgeable about the local market and want to put your clients at the heart of your actions.
How You'll Make An Impact
* You will obtain renewal terms for your customers and explore alternative quotations before producing a final presentation for account managers to discuss with customers. You are the expert; your team will rely on you to have the knowledge.
* Produce market presentations where required and negotiate terms with insurers
* Check insurer documentation for accuracy and provide to the customer within certain timescales
* Take care of insurer queries and ensure customers feel their needs are handled efficiently; assist with customer queries, liaise with insurers regarding potential changes and new terms for policies. Strong interpersonal skills are essential.
* Ensure all account admin is taken care of - confirming cover with relevant insurers, processing policies and chasing outstanding documentation when required. Be highly organised and work toward a plan.
* Secure delivery of policy documentation from insurers and check prior to approval and release by Account Executive; you are the main point of contact for this account.
* Deal with account queries and credit control matters, highlighting any concerns to account managers, and apply relevant legal and regulatory policy as required
* Keep track of monthly budget and income
* Work in conjunction with your account handler—providing guidance and training
* Be prepared to assist others within your team as and when required
* Comply with AJG Professional Standards Manual in accordance with statutory requirements for the role, including managing client information, whistleblowing, and treating customers fairly
About You
* Corporate experience is vital along with motor fleet experience. Previous experience in the insurance industry is critical, as is working to targets within a regulated environment.
* Educated to GCSE standard or equivalent with knowledge of general insurance (London Market / Lloyd’s and Industry) products, services, and good understanding of underlying legal principles and practices related to risk within the role.
* Risk awareness in handling customer information, with strong customer service focus and the ability to identify potential risk/issues and seek advice when required.
* Due diligence and process-driven approach to deadlines, with strong planning and analytical skills; high accuracy and attention to detail.
* Eligible to work in the UK
Compensation And Benefits
On top of a competitive salary, great teams and exciting career opportunities, Gallagher offers a wide range of benefits. The minimum core benefits you’ll get depend on your job level and may improve:
* Minimum of 25 days holiday, plus bank holidays, with the option to buy extra days
* Defined contribution pension scheme, with Gallagher contributions
* Life insurance of up to 4x basic annual salary (top-up to 10x possible)
* Income protection up to 50% of annual income, with options to top up
* Health cash plan or Private medical insurance
Other benefits
* Three fully paid volunteering days per year
* Employee Stock Purchase plan with company shares at a discount
* Share incentive plan (HMRC approved)
* Critical illness cover
* Discounted gym membership with access to 3,000+ gyms
* Season ticket loan
* Access to a discounted voucher portal to save money on purchases
* Emergency back-up family care
* And more
Inclusion And Diversity
Inclusion and diversity (I&D) are core parts of our business, embedded in the fabric of Gallagher. We are committed to sustainability and to supporting the communities where we live and work. Gallagher embraces employees’ diverse identities, experiences and talents, enabling us to better serve clients and communities. We are dedicated to equal opportunity and to creating an inclusive workplace for all.
Equal Employment Opportunity
Gallagher is Disability Confident Committed. We support inclusive recruitment and accessibility, and we provide reasonable adjustments to applicants with disabilities. If you require adjustments to your application, please contact us. Our living wage accreditation and commitment to equal opportunity apply across our organisation.
Our policies prohibit discrimination based on protected characteristics and require fair treatment in all aspects of employment, including recruitment, hiring, training, promotion, transfer, compensation, benefits, layoff, and termination. Reasonable accommodations are provided to qualified applicants with disabilities unless an undue hardship would be imposed.
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