Billing and Credit Control Manager
We are a tech-enabled consultancy known for our market leading advice in pensions, investment and insurance, and we strive to help create a financially better future for our society. Our love of data, technology and posing solutions to the difficult questions of today, has taken us into newer areas. We now have a reputation for excellence in energy transition, health analytics and sport analytics.
We are looking for a senior Billing and Credit Control Manager to lead and develop the Billing and Credit Control team of six. The role would own the end‑to‑end WIP‑to‑cash lifecycle: from WIP review and pre‑bill creation through invoicing, debtor management and credit control. You’ll set the standards and controls that improve billing timeliness, reduce aged debt, and enhance the client experience. You will be hands on and not only lead the team but also be prepared to engage in different work streams and help manage the workloads. Your experience in client onboarding, portal management and tax will be necessary in guiding LCP as we grow our global presence.
What will you be doing?
1. Lead two teams: Billing and Credit control - assist the team leaders in workload planning, coaching, performance management, and career pathways
2. Own the WIP to Invoice to Debtor to Cash cycle: from the governance of WIP reviews and billing chasing, pre‑bill management, invoice accuracy, and collections strategy across UK and selected overseas jurisdictions
3. Billing excellence: monthly billing chasing, billing cut‑off discipline, revenue recognition alignment, VAT/tax compliance (UK services; oversee international requirements and withholdings)
4. Credit control excellence: credit control contacts, portals, chasing, escalation & dispute resolution, cash forecasting and outstanding query root‑cause analysis
5. Responsibility for compliance and risk management - audit, possibility to incorporate credit checks and lead on year-end audit
6. Client onboarding: ensure LCP’s clients are added effectively, efficiently and accurately by the team to the finance system with all relevant attributes resulting in accurate timesheets, billing and credit control
7. Collaborate with other key teams involved in onboarding; Client Teams, Legal and Compliance
8. Timesheet chasing: coordinate the teams’ effort on timesheet chasing to ensure all the firm’s timesheet are posted for the month end close
9. Disbursement management: Take ownership of a key income stream in managing the various subscription recharges applied to all clients
10. PO oversight and support: ensuring POs are effectively managed and processed by the client teams to ensure with a view to build knowledge on PO budgets and expiry
11. International exposure: support overseas billing/credit control (e.g, multi‑currency, time‑zone coordination, tax/withholding nuances), while keeping UK processes best‑in‑class
12. Systems & data: champion process optimisation using practice management/ERP (IRIS Star/Microsoft Dynamics ), reporting in Power BI; partner with finance systems on enhancements
13. Stakeholder management: develop strong relationships with Partners/Billing Managers, Client Finance and Compliance; set clear expectations and service levels
14. Project Stakeholder: become a key resource on future ERP upgrade projects, the new Client Operational Systems project, to help steer these projects and become an expert to help deliver training/workshops/documentation to achieve maximum user uptake/acceptance
What skills, qualities and experience are we looking for?
15. Extensive experience in AR/Billing/Credit Control with professional services/time‑billing exposure at a managerial or team leader level
16. IRIS Star Practice Management (or similar), Microsoft Dynamics (or similar), strong Excel; Power BI literacy preferred
17. Deep understanding of WIP, time billing, pre‑bill controls, and revenue recognition
18. Track record of reducing aged debt, bad debt, and unbilled WIP, with data‑driven improvements
19. International billing/collections experience (desirable) and comfort with multi‑currency, VAT on services, and basic withholding tax concepts
20. Excellent communication, negotiation, and stakeholder skills
21. Ability to multi-task and work at different levels: you may be required to drill into granular system entries and line by line detail to enable you to understand and drive robust solutions; whilst generally you will need to step back, delegate and work out effective team management and resource allocation
22. Experience working with the other leaders to develop long term strategy and building these functions into the future
This is a new role to bring the Billing and Credit control function together which will give opportunity to set standards, develop processes and review existing functions to ensure they are fit for the growth of the firm.
What’s in it for you?
Take a look at our and Career stories pages to see why our people love being here! As well as joining a multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes:
For you:
23. Hybrid working (varies by role and department)
24. professional study support (where applicable)
25. Access to our internal Wellbeing, LGBTQ+, Multicultural and Women’s networks
For your family:
26. Life assurance, income protection, enhanced maternity/paternity/adoption and shared parental leave
For your health:
27. 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday
28. Private medical insurance
29. Discounted gym memberships, critical illness and dental insurance through our flexible benefits
30. Eye care vouchers
31. Digital GP services
For your wealth:
32. Competitive pension scheme
33. Discretionary bonus scheme
34. High street discounts
For others:
35. Volunteering opportunities