Details
Reference number
430231
Salary
£38,772 - £39,621
National £38,772 to £39,621
A Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
Higher Executive Officer
Contract type
Permanent
Business area
DWP - Counter Fraud, Compliance and Debt
Type of role
Investigation
Operational Delivery
Project Delivery
Working pattern
Flexible working, Full-time, Job share, Part-time
Number of jobs available
1
Contents
* Location
* About the job
* Benefits
* Things you need to know
* Apply and further information
Location
Glasgow
About the job
Job summary
Do you have an inquisitive mind? Do you enjoy engaging with customers? If so, we need you
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. Counter Fraud Compliance and Debt's (CFCD) aim is to drive down the level of fraud, error and debt within the benefit system, to protect the public purse.
As part of CFCD you will be at the heart of DWP's efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is bigger than ever.
If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you.
Job description
Your work as a Transcription Project Leader will involve different aspects subject to changing business priorities, therefore we need people who are very adaptable and flexible.
The job will include a range of duties including, but not restricted to, the following:
* Work with internal and external stakeholders (contingent labour provider), encourage collaborative working between teams, build relationships and achieve mutually beneficial outcomes.
* Identify risks to performance achievement and drive forward continuous improvement. Including the recruitment/termination of contingent labour.
* Manage the contract budget monthly, ensuring that the public purse is protected and that all financial considerations are made to keep within the agreed contract budget. Highlighting to senior civil servants any risks that are identified.
* Support Team Leader to ensure Contingent Labour are paid appropriately by ensuring Brook Street Policies and Procedures are adhered too whilst also kept in line with DWP.
* Support senior leaders to negotiate, extend and gain senior civil servant sign off for any current and future contracts.
* Directly line manage a team, provide clear, visible and strong leadership and engage with colleagues to drive high performance and quality.
* Create an inclusive team environment, embracing different individual needs, views and ideas, making it clear to all that bullying, harassment and discrimination is unacceptable.
* Motivate, develop and encourage teams, undertake regular performance reviews, provide coaching, learning and development and one to ones to develop skills.
* Ensure all security matters (including information protection) are dealt with promptly and sensitively, in line with DWP policies and procedures.
* Use networking and influencing to create, maintain and improve service delivery for all customers.
* Support the identification of priorities and work collaboratively to ensure the delivery of both your own and others' objectives. Including the negotiation of taking on work from additional work streams.
Person specification
The successful candidate should be able to demonstrate the following:
* Strong leadership and interpersonal skills.
* Proven planning and organisational skills.
* Excellent communication skills both written and orally, able to communicate confidently and build relationships with staff of all grades.
* Work collaboratively with colleagues, partners and stakeholders in a challenging and fast-paced environment.
* Excellent digital skills.
* Strong collaboration and negotiation skills, with experience of influencing and managing effective stakeholder relationships.
* Able to innovate and make sound business decisions at pace, through creative thinking and a flexible, agile outlook and approach.
* Able to work at pace in an ambiguous and changing business landscape.
* A high level of emotional intelligence, honesty, integrity and a personal demeanour that inspires confidence and loyalty.
Behaviours
We'll assess you against these behaviours during the selection process:
* Changing and Improving
* Leadership
* Delivering at Pace
* Communicating and Influencing
Benefits
Alongside your salary of £38,772, Department for Work and Pensions contributes £11,232 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
DWP have a broad benefits package built around your work-life balance which includes:
* Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
* Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
* Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
* Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
* Family friendly policies including enhanced maternity and shared parental leave pay after 1 year's continuous service.
* Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
* An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women's Network, National Race Network, National Disability Network (THRIVE) and many more.
Things you need to know
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Ability and Experience.
Stage 1 - Application Form
Please complete the first stage short application form, which includes your personal details, eligibility to apply and any reasonable adjustments required.
Stage 2 – Test
Civil Service Management Judgement Test
After submission of the first stage of your application, you will be invited to complete a Civil Service Judgement Test. If you successfully pass the test, you will be invited to complete the next stage of the application. Please complete the online tests as soon as possible (within hours is recommended), the closing date for the tests is 23:55 on 14th October 2025. If you fail to complete the test before the deadline, your application will be withdrawn. Guidance will be available when you are invited to take the test. The tests are administered online and accessed via the Civil Service Jobs website.
Online tests - Our online test supplier will be performing scheduled maintenance between 4:00pm and 7:00pm on Sunday 5th October.
There will be up to 1 hour during this time where candidates will not be able to access tests. All online tests will be affected.
Impact for candidates - Candidates who are taking a test when the downtime starts will have their test paused. They will be able to pick up where they left off after the downtime. They can do this by accessing the test again from their application centre. Candidates will not be able to launch new tests during the downtime.
**IMPORTANT: After the test deadline, we will look at all applicant scores to decide what the job's pass mark will be. We will consider the impact on protected groups and the number of invitations to the next stage. We may decide to raise the pass mark for the job - if so, you will be informed, and you will be told if you have passed or failed at the raised standard. Meeting the minimum test requirements for a job level is no guarantee of an invite to continue the selection process.
Depending on the volume of applications, we may choose to progress all candidates who meet the required score at the test stage, straight to interview without conducting a sift. For this reason, the timeline post-test is subject to change depending on the approach we take.
Stage 3 – Written Application and Sift
As part of the application process, you will be asked to complete a personal statement detailing the relevant skills and experience you can bring to the role. In no more than 1250 words, please carefully consider the questions below. You should address these when constructing your personal statement. You do not need to answer each individually as one example of evidence may cover all of the questions. You should also consider both the job description and person specification details above when providing your evidence.
* Using strong negotiation, planning & organisational skills you will have experience in delivering either complex or high-risk projects within an agreed time, cost and quality constraint.
* Excellent interpersonal and communications skills, ability to liaise effectively and work with people across disciplines and professions
* You will have a proactive stakeholder engagement approach, seeking out opportunities to effectively communicate and influence, and be used to operating with a high degree of autonomy where there is ambiguity and change in a project.
* Strong leadership skills, motivating your team to ensure they deliver as planned, achieve required outcomes while changing priorities at short notice to meet business requirements.
Your personal statement needs to set out evidence of how your experience meets the requirements set out above. Your layout is entirely your preference; you may choose narrative, bullets, etc. One narrative example may cover the requirements needed. You don't have to explain the whole process, just what you have done and the skills and experience you have used. Further details around what this will entail are listed on the application form.
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
You will also be asked to complete a CV with details of your job history, full qualification details, previous skills and experience. Your CV will not be formally assessed so please put the main evidence of your skills into your personal statement. Your CV will be used to add context to your personal statement.
Should a large number of applications be received, an initial sift may be conducted using the lead criteria or lead and second lead criteria. If so, we will sift on:
* You have strong leadership skills and can make effective business decisions at pace – Lead Criteria
* An ability to communicate with clarity and conviction with colleagues and stakeholders to drive positive outcomes – Second Lead Criteria
Candidates who pass the initial sift may be progressed to a full sift or progressed straight to an interview.
If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.
In the event of a low number of applications, candidates may be progressed to interview without their written application being sifted.
**Please note the closing date for your full application is 23:55 on 14/10/2025**
The sift is scheduled to be held from 15/10/2025 to 07/11/2025. These dates may be subject to change.
Stage 4 - Interview
If you pass the written application sift with the required score you will be invited to a blended interview and will receive an electronic notification to your Civil Service Jobs account.
The interview will be conducted face to face at the following location:
* 1 Atlantic Quay, Robertson Street, Glasgow, G2 8JB
If you require any reasonable adjustments to attend a face-to-face interview, please ensure you state those on your application form when asked to do so.
Interviews are scheduled to take place from 01/12/2025, please note that these dates are only indicative at this stage and could be subject to change. Interviews will be scheduled Monday to Friday, between 09:00 to 17:00.
Communications will be electronic and/or by SMS/telephone therefore it is important that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder. Telephone calls may show as a withheld number, it is important that you answer so that your interview can be confirmed. If you wish to opt out of SMS messages, please email this address, including the vacancy reference and your candidate ID CFCD..GOV.UK. As part of our commitment to improving the candidate experience, you may be contacted during the recruitment process to provide feedback.
Preparing for the Interview
The interview will take approximately 45 minutes and will consist of behaviour and strength-based questions. A blended interview aims to be more of a conversation offering a more inclusive approach. The behaviour and strength-based questioning explores what you, the candidate, can and have done, but also your potential.
Behaviours
You will be assessed against the Civil Service Behaviours listed at level 2.
An example of a behavioural question would be "Tell me about a time when you have had to deal with a difficult customer." It may help to use one or more examples of a piece of work you have completed or a situation you have been in and use the WHO or STAR model to explain:
* WHO - What it was? How you approached the work/situation? What the Outcomes were, what did you achieve? or
* STAR - What was the Situation? What were the Tasks? What Action did you take? What were the Results of your actions?
Strengths
It is difficult to prepare for strength type questions. However, you can think through your answers, focus on your achievements and aspects you enjoy and decide how these can be applied in the organisation and role. While strengths questions are shorter and we do not expect a full STAR response, the panel is interested in your first reaction to the question and information or reasoning to support this.
If you do not have work-based examples then please give examples from school/college, clubs, volunteering or other activities you have been involved in.
If you withdraw your application at any stage, it will not be progressed any further.
Stage 5– Offer
Once all interviews have been completed, you will be notified of the outcome by email. Offers will be made in strict merit order to the highest scoring candidate first.
The successful candidate will be notified of a start date following successful security checks, which is likely to be during January/ February 2026.
Please note:
* If you are offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances*.
* If we make an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list.
* Note: exceptional circumstances could be when a candidate has requested a contractual part time working pattern and this pattern cannot be accommodated in the initial role offered, or in cases of serious ill health.
Important information
Candidate pack
It is important that you take time to read the candidate pack which can be found at the bottom of this job advert. This provides further information about the role and working in DWP.
Location
* 1 Atlantic Quay, Robertson Street, Glasgow, G2 8JB
You should only apply for suitable posts where you can travel to and from your home office location daily within a reasonable time. Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed.
Due to the nature of this role, this is a fully office-based role, designed to support close collaboration and effective team working within our on-site environment.
Working pattern
Part-time, part-year, term-time compressed hours and job-sharing working patterns within working hours will be considered but must meet business needs. We will do our best to let people with existing part time contracts retain their contracted hours provided they are in line with current business needs. Please note that successful candidates with agreed alternative working patterns may be required to work full time for specific periods to complete all training and consolidation.
Hours of work
The full-time working week in DWP is 37 hours. You may be required to work at any time between the hours of:
* 7:45am and 8:00pm on any day between Monday to Friday, and
* 8:45am to 5:00pm on Saturday.
Managers will agree working patterns with successful applicants within these business hours and review these as appropriate. You will be given advance notice of your personal schedule.
Learning and Development
DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified – as determined by the business. To support this aim you may be required to undertake a work-based qualification, such as an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time. You agree to take this job on the basis that you may be required to undertake a work-based qualification; your failure to participate fully in the professional programme, once appointed, may be a breach of your employment contract.
If DWP decides that it is no longer a requirement for you to undertake and attain a work-based qualification, it will release you from this obligation. Any decision to release you from this obligation will not be a breach of contract by DWP.
Important
If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them.
Further Information
At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
Find out more about working for DWP on the DWP Careers Hub.
Reserve List
A reserve list may be held for a period of 3 months from which further appointments can be made.
If you are placed on a reserve list but we cannot immediately offer you a post, please note:
* If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health).
* If DWP makes an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list.
Disability Confident Scheme
If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.
Reasonable Adjustments
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via as soon as possible before the closing date to discuss your needs.
Complete the "Reasonable Adjustments" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Integrity, plagiarism, Civil Service Principles and the use of Artificial Intelligence (AI)
The Civil Service values honesty and integrity and expects all candidates to abide by these principles.
Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words.
Examples of plagiarism can include:
* Presenting the work, ideas and experience of others as your own
* Copying content or answers from an online or published source that is not your own
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Disclosure and Barring Service and Internal Fraud Database Checks
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure Scotland on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre- stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on and ask to speak to the operations manager in confidence, or email
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
If successful and transferring from another Government Department, a criminal record check will be carried out.
Important
New entrants are expected to join on the minimum of the pay band.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks.
Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWP's Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role.
Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions.
Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .
See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
* Name : CFCD RECRUITMENT TEAM
* Email : CFCD..GOV.UK
Recruitment team
* Email :
Further information
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR..GOV.UK.
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.