Collections Assistant
Department: Reddens - Debt & Asset Recovery - Debt & Asset Recovery - Debt & Asset Recovery - 3301
Employment Type: Permanent - Full Time
Location: Birmingham
Reporting To: Rebecca Ford
Description
Meet the team
Our Debt and Asset Recovery team offers significant debt recovery expertise and acts for several large national companies. We have loyal clients whom we have served well for 25 years or more and our client base continues to grow at a steady pace, with many new referrals coming from our existing clients. We operate a fast, efficient and cost-effective debt recovery service.
The opportunity
We are looking for a Collections Assistant to join our Debt and Asset Recovery team in our Birmingham office, part of our firm’s Litigation Services and Dispute Resolution business unit.
You will work with a team that acts for some well-known household names and develop bespoke industry-specific legal skills, by assisting partners and solicitors within the team with both contentious and non - contentious cases; there is a real opportunity for development within the role.
Key Responsibilities
* Dealing with incoming calls to the department
* Taking payments over the telephone
* Handling queries and enquiries where appropriate
* Setting up payment arrangements in line with policies and procedures
* Providing support to the team
* Running cases efficiently and cost effectively and within strict service level agreements as required by the client
* Dealing with clients and third parties in a professional manner, maintaining close and regular contact, as required
* Maintaining good file management, including electronic archiving and filing
* Dealing with clients and third parties, in a professional manner
Skills, Knowledge and Expertise
* Previous telephone experience of dealing with customers/consumers, ideally from a collections environment
* A willingness to learn the legal and enforcement process
* Confidence with IT skills, particularly Microsoft Word and Excel
* Previous experience in using a case management system
* The ability to work well in a team and develop good working relationships with colleagues and others
* A desire to exceed client expectations
* Good communication skills and telephone manner with the confidence to liaise openly and clearly with colleagues and clients
* The ability to produce a high standard of work, sometimes under pressure, whilst maintaining accuracy and good attention to detail
* To be able to demonstrate flexibility, initiative and confidence in your own ability
* Be highly enthusiastic, willing to go the extra mile and be happy to go beyond the job description
* Be respectful towards others and have a positive, willing and ‘can do’ attitude
* Be keen to learn, interested in driving your own career progression and be proactive in taking ownership of this
The hours:
We are committed to providing a service to our clients between the hours of 8am to 8pm on Monday to Thursday, 8am to 6pm on a Friday and 9am to 1pm on a Saturday.The role will normally involve working to shift patterns to accommodate these hours. This typically involves working one 11.30am – 8pm shift per week and no more than 2 Saturdays per month.
A typical shift pattern is:
* Mondays to Thursdays: 8am - 4.30pm OR 9am - 5:30pm (one day to be worked 11.30am - 8pm)
* Fridays: 8am - 4pm OR 9am -5pm
* Saturdays (no more than 2 per month) 9am – 1pm
Benefits, Agile Working and Additional information
We embrace agile working and offer a blended approach to where and how we work.
We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.
We have hubs in Birmingham, Bristol, Edinburgh, Leicester, London, Lincoln, Milton Keynes, Nottingham, Solihull, Southampton, Stratford-upon-Avon and Sheffield.
Do you want to check out our amazing benefits?
Additional information:
Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.
Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.
Equal opportunities
Corclaim, as part of the Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.
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