Overview
Service Lead Bay Lymphology (Non-Clinical)
Hours - 20 hours per week
Bay Lymphology- Kendal | £19 - £23 p/h DOE
Bay Lymphology is expanding; you will lead the day-to-day running of the service, keep operations slick, support teams, and maintain high standards. You will be the go-to for rotas, people leadership and CQC-ready governance to enable clinicians to deliver outstanding care.
Key Responsibilities
* Service operations: schedules, staffing, workflow and continuous improvement.
* People management: line-manage admin/ops staff and embed effective clinical supervision with senior clinicians.
* Compliance & governance: CQC, safeguarding, GDPR and infection prevention & control; audits, incidents and actions.
* Resources & relationships: budget awareness, equipment, and stakeholder engagement across partners and patient groups.
Job Details
Post: Service Lead Bay Lymphology (Non Clinical)
Hours: 20 hours per week
Salary: £19.00 - £23.00 per hour (dependant upon experience of management and leadership, quality and competence)
Base: Bay Lymphology-Kendal
Location: Kendal Lymphology, 64 Stramongate, Kendal, Cumbria, LA9 4BD
Job Purpose
To provide leadership and managerial oversight to the Bay Lymphology Service, focusing on service delivery standards, workforce management, and compliance, while supporting clinical teams to deliver high-quality patient care in line with regulatory and organisational requirements.
Experience & Qualifications
Experience (essential):
* Proven management experience in a health or social care service environment
* Experience in workforce planning, performance management, and compliance oversight
* Demonstrable experience of implementing service improvements
* Experience of leading services through CQC inspection and compliance processes
Experience (desirable):
* Experience in lymphoedema, community or specialist services
* Background in audit, quality assurance or service redesign
* Experience in people management, including ensuring appropriate professional/clinical supervision processes are embedded and monitored
Qualifications (essential):
* Educated to at least A-level or equivalent
* Recognised management/leadership qualification (e.g. ILM Level 5+) or willingness to work towards one
Qualifications (desirable):
* Healthcare-related qualification
* Training in quality improvement, audit or project management
Skills & Knowledge (essential):
* Strong leadership, organisational, and communication skills
* Competent in rota planning, prioritisation and delegation
* Understanding of NHS governance, safeguarding and data protection standards
* Proactive problem-solving and escalation handling
* Understanding of infection prevention and control requirements
Skills & Knowledge (desirable):
* Familiarity with lymphoedema pathways and clinical terminology
* Knowledge of service user involvement or patient-centred care in chronic conditions
Personal Attributes (essential):
* Confident, approachable leader with emotional intelligence
* Flexible, resilient, and able to manage change effectively
* Integrity, professionalism, and a collaborative style
* Strong attention to detail and commitment to quality
Personal Attributes (desirable):
* Ability to contribute to research, audit, or continuous professional development
* Experience of cross-organisational partnership working
Employer details
Morecambe Bay Primary Care Collaborative
Kendal Lymphology, 64 Stramongate, Kendal, Cumbria, LA9 4BD
Employer website: https://mbpcc.co.uk/
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