Technical Program Manager - Product & Engineering Operations
// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.
Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.
Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.
The Role_
// Join Masabi as a Senior Technical Program Manager, a pivotal leadership role driving operational excellence across our Product and Engineering organisations.
You’ll shape and guide cross-functional operational initiatives that strengthen our planning, governance, tooling, and delivery execution. You'll build the infrastructure that allows our R&D teams to scale sustainably and confidently deliver world-class outcomes.
This is a strategic role at the heart of Masabi’s innovation practice, where collaboration, data, and purpose come together to create business impact. You’ll work across teams to ensure systems, people, and plans stay connected, helping us move as a cohesive, high-performing organisation.
If you enjoy bringing structure to complexity, supporting others to deliver their best work, and aligning delivery with purpose, we’d love to hear from you.
Location_
// This role is available in hybrid or remote models for candidates based in the UK.
Responsibilities_
Cross-Functional Leadership
Partner with Product and Engineering leadership to drive alignment, planning, and operational execution
Act as a trusted cross-functional partner, ensuring transparency, alignment, and efficient collaboration across all stages of product and platform delivery
Planning and Prioritization
Lead annual, quarterly, and continuous planning processes, adapting plans thoughtfully as priorities evolve
Support estimation and prioritisation frameworks to enable confident decision-making
Help teams re-plan delivery with care, taking into account new opportunities, compliance needs, or resource changes
Tooling and Process Improvement
Drive our transition from Target Process to Jira and support rollout of Jellyfish and Salesforce integrations
Lead implementation of requirements tracking, time attribution, and effort-based billing tools
Connect Jira, Jellyfish, and Salesforce to enable accurate, real-time views of delivery, capacity, and ROI
Identify and introduce automation and AI opportunities that improve team workflows, with space to explore and experiment
Portfolio and Delivery Operations
Own end-to-end portfolio planning from discovery through to delivery
Monitor timelines, interdependencies, and risks; escalate and adjust when needed
Manage delivery operations in response to external changes, you’ll be the nerve center of roadmap integrity
Data and Metrics Leadership
Develop dashboards and reporting that support visibility of delivery velocity, value, and capacity
Improve how we use data from Jira and Salesforce to shape decision-making and planning
Become the go-to person for operational data across the R&D org
Facilitate retrospectives, post-mortems, and team-driven improvements
Help embed shared ways of working through planning standards and playbooks
Champion a culture of learning, reflection, and shared ownership of progress
About You_
You bring experience working across Product and Engineering teams in B2B SaaS environments, with a strong understanding of how technical delivery connects to business outcomes
You’ve led operational programs that include planning, tooling, delivery execution, and continuous improvement
You’re confident working with systems and tools (Jira, Salesforce, Jellyfish or similar) and are comfortable introducing and evolving frameworks that improve how teams operate
You’re organized, detail-oriented, and proactive, with a natural ability to connect dots, identify gaps, and help people stay aligned and on track
You communicate effectively across different audiences and you value clear, respectful collaboration
You bring a mindset of care and accountability, for the work, for the people involved, and for the outcomes we’re driving together
Some of Our Benefits_
25 days of holiday per year plus the option to buy another 5 days pro-rated
Private Healthcare via AXA, including pre-existing conditions and mental health
Life Insurance
Choice of workstation
Ability to work for up to 3 months per year from any country in the world (certain limitations)
Training allowance of up to £1000 per year
£200 annual allowance for any home office need or improvement
Enhanced family leave pay
Cycle to work scheme
Regular social gatherings with a monthly allowance for each employee
Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.
We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.
Whoever you are, just be yourself. We welcome applications from underrepresented backgrounds and encourage you to share your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions.
Why Join Masabi?
Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.
Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.
Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.
We’re already powering journeys - are you ready to join us?
Technical Program Manager - Product & Engineering Operations
// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.
Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.
Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.
The Role_
// Join Masabi as a Senior Technical Program Manager, a pivotal leadership role driving operational excellence across our Product and Engineering organisations.
You’ll shape and guide cross-functional operational initiatives that strengthen our planning, governance, tooling, and delivery execution. You'll build the infrastructure that allows our R&D teams to scale sustainably and confidently deliver world-class outcomes.
This is a strategic role at the heart of Masabi’s innovation practice, where collaboration, data, and purpose come together to create business impact. You’ll work across teams to ensure systems, people, and plans stay connected, helping us move as a cohesive, high-performing organisation.
If you enjoy bringing structure to complexity, supporting others to deliver their best work, and aligning delivery with purpose, we’d love to hear from you.
Location_
// This role is available in hybrid or remote models for candidates based in the UK.
Responsibilities_
Cross-Functional Leadership
Partner with Product and Engineering leadership to drive alignment, planning, and operational execution
Act as a trusted cross-functional partner, ensuring transparency, alignment, and efficient collaboration across all stages of product and platform delivery
Planning and Prioritization
Lead annual, quarterly, and continuous planning processes, adapting plans thoughtfully as priorities evolve
Support estimation and prioritisation frameworks to enable confident decision-making
Help teams re-plan delivery with care, taking into account new opportunities, compliance needs, or resource changes
Tooling and Process Improvement
Drive our transition from Target Process to Jira and support rollout of Jellyfish and Salesforce integrations
Lead implementation of requirements tracking, time attribution, and effort-based billing tools
Connect Jira, Jellyfish, and Salesforce to enable accurate, real-time views of delivery, capacity, and ROI
Identify and introduce automation and AI opportunities that improve team workflows, with space to explore and experiment
Portfolio and Delivery Operations
Own end-to-end portfolio planning from discovery through to delivery
Monitor timelines, interdependencies, and risks; escalate and adjust when needed
Manage delivery operations in response to external changes, you’ll be the nerve center of roadmap integrity
Data and Metrics Leadership
Develop dashboards and reporting that support visibility of delivery velocity, value, and capacity
Improve how we use data from Jira and Salesforce to shape decision-making and planning
Become the go-to person for operational data across the R&D org
Facilitate retrospectives, post-mortems, and team-driven improvements
Help embed shared ways of working through planning standards and playbooks
Champion a culture of learning, reflection, and shared ownership of progress
About You_
You bring experience working across Product and Engineering teams in B2B SaaS environments, with a strong understanding of how technical delivery connects to business outcomes
You’ve led operational programs that include planning, tooling, delivery execution, and continuous improvement
You’re confident working with systems and tools (Jira, Salesforce, Jellyfish or similar) and are comfortable introducing and evolving frameworks that improve how teams operate
You’re organized, detail-oriented, and proactive, with a natural ability to connect dots, identify gaps, and help people stay aligned and on track
You communicate effectively across different audiences and you value clear, respectful collaboration
You bring a mindset of care and accountability, for the work, for the people involved, and for the outcomes we’re driving together
Some of Our Benefits_
25 days of holiday per year plus the option to buy another 5 days pro-rated
Private Healthcare via AXA, including pre-existing conditions and mental health
Life Insurance
Choice of workstation
Ability to work for up to 3 months per year from any country in the world (certain limitations)
Training allowance of up to £1000 per year
£200 annual allowance for any home office need or improvement
Enhanced family leave pay
Cycle to work scheme
Regular social gatherings with a monthly allowance for each employee
Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.
We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.
Whoever you are, just be yourself. We welcome applications from underrepresented backgrounds and encourage you to share your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions.
Why Join Masabi?
Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.
Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.
Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.
We’re already powering journeys - are you ready to join us?
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