Job Description
We are seeking a proactive and hands-on Facilities Manager to join our client, a leading residential developer, within their Build to Rent team. This key role will be responsible for maintaining building services, managing contractors, ensuring compliance with health & safety regulations, and driving operational efficiency across the portfolio. You’ll play a vital part in delivering a safe, high-quality, and seamless living experience for our residents.
Key Responsibilities
As Facilities Manager, you will:
* Oversee maintenance and repair of all building services, ensuring a safe and comfortable environment.
* Take a hands-on approach to problem-solving and ensure building systems meet operational expectations.
* Proactively monitor building performance to identify trends and inefficiencies.
* Manage contractors and suppliers, ensuring service levels are met and value for money is achieved.
* Conduct regular site inspections and address maintenance issues before they escalate.
* Collaborate closely with contractors, the repairs & maintenance coordinator, and internal teams (property management, leasing) to support a seamless resident experience.
* Act as the escalation point for facilities-related resident complaints, resolving issues confidently and effectively.
* Assist with budget management and cost control to ensure efficient operations.
* Support sustainability and energy-efficiency initiatives across the development.
* Lead and mentor on-site facilities teams, maintaining a high standard of service delivery.
* Contribute to technical and lifecycle projects as required.
About You
The ideal candidate will have:
* Proven experience in facilities management within Build to Rent, PRS, or high-end residential developments.
* Strong technical knowledge of building systems, maintenance best practices, and compliance standards.
* A recognised Health & Safety qualification (e.g., IOSH or NEBOSH) – highly desirable.
* Solid experience managing contractors and suppliers to ensure top-tier service.
* Excellent organisational, communication, and problem-solving skills.
* A proactive, resident-focused approach and a passion for service excellence.
* Strong leadership skills and the ability to collaborate with stakeholders at all levels.
* Flexibility to support out-of-hours escalations when needed.