Working Hours: 17.5 hours. Location: Birmingham. Contract Type : Permanent, Part-Time As our student numbers increase and we continue to diversify our programmes and portfolio, we are looking for high-calibre individual to join our Student Information team in Birmingham as a Student Information Officer. This is a part-time permanent position working 17.5 hours across 5 days ideally 10:30 – 14:00 Monday – Friday with rota-based Saturday’s. The successful candidate will be responsible for providing accurate and up-to-date information to students and staff members. Acting as first point of contact, providing general information on a range of non-academic queries and supporting students to ensure they have a positive experience whilst at the University of Law. As our Student Information Officer, you will: Act as the first point of contact on campus for all face-to-face enquiries from students, staff or members of the public Provide information and support on a range of enquiries including those relating to new students transitioning to the campus and/or a new course, assessments, timetabling. Work in collaboration with the University’s Student Immigration Compliance & Advice team to support international students and ensure compliance with Home Office regulations. Understand other services available to students and how they are accessed in order to effectively signpost and enable the best possible experience for each individual student. Assist students in accessing specialist advice and support from other ULaw services including welfare, disability support and inclusion, employability, and study skills. Contribute to the planning and delivery of induction and enrolment activities. Plan and coordinate an engaging programme of events and work in collaboration with the Students’ Union to support student led clubs and societies. We are looking for people who are/have: Exceptional customer service skills with the confidence to work with students and staff members on a one-to-one and face to face basis. The ability to remain calm when dealing with difficult situations and conflicting priorities. Comfortable handling queries through different channels, such as email, phone, and face to face A polite, positive, and helpful attitude If you are a highly motivated individual with a passion for providing accurate and up-to-date information to students and staff members, we encourage you to apply for this exciting opportunity. Based at our Birmingham campus, working 17.5 hours per week hours across 5 days ideally 10:30 – 14:00 Monday – Friday with rota-based Saturday’s. For an informal discussion about the role please contact: abigail.skidmore-hugheslaw.ac.uk Benefits On top of a competitive salary we provide a generous annual leave entitlement of 30 days ( Stats), and there’s a rewards package that includes: Private Medical Scheme and Life Assurance Contributory Pension Scheme Training and Qualifications (including Course Sponsorship/Fee Discount) Season Ticket Loans and Student Discounts Our Approach At The University of Law, you will work alongside other like-minded professionals who are passionate about driving innovation in higher education and delivering successful outcomes for our students Diversity, Inclusion and Flexible Working: We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees. We’re also committed to providing adjustments to those who may require support with the recruitment process - please contact the ULaw Talent Acquisition Team via talentacquisitionlaw.ac.uk Please note: This post is subject to a DBS check - you will be notified of this during the application process For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.