Sales Coordinator – Customer Services
We are currently seeking an enthusiastic and professional Sales Coordinator to join our Customer Services Team at Broadstairs.
About the Role
This exciting and challenging role requires strong interpersonal skills, initiative and the ability to manage a varied workload.
Key Responsibilities
* Effectively handle customer enquiries via telephone and email.
* Process orders and monitor through to completion.
* Prepare quotations.
* Provide the highest level of customer service, including practical advice and action in areas where technical knowledge is necessary (training will be provided).
* Liaise with internal departments and external suppliers to ensure customer deliveries are accurate and on time.
* Establish close working relationships with colleagues and customers.
* Be organised and proactive, plan and balance priorities and maintain good attention to detail.
* Create sound practical procedures which incorporate checks for accuracy.
* Be persistent in problem solving, researching facts and resolving issues in a timely and thorough manner.
Qualifications
* Previous experience of working in a professional customer‑focused environment (desirable).
* Ability to write correct business correspondence including e‑mails, internal notes, reports and memos.
* Good eye for detail and high level of numeracy and literacy.
* Fully proficient in MS Word and Outlook.
* Calm under pressure with the ability to multi‑task, deal with interruptions, work to tight deadlines, prioritise and work independently.
* Enthusiastic, confident and friendly personality.
* Good team player with a ‘can do’ attitude.
Benefits
* Salary: Competitive (depending on experience).
* Contributory pension scheme, Life Assurance and Employee Assistance Programme.
* On‑site parking.
* Bike to work scheme.
* Opportunity to be part of a friendly, professional and knowledgeable team.
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