Job Description
About Our Client
IGT is a global leader in gaming technology, delivering solutions across lottery systems, gaming machines, digital gaming, and sports betting. The company operates in over 100 jurisdictions worldwide, serving regulated markets with a strong focus on responsible gaming and compliance.
Job Description
As the Head of Account Management, you will:
* Coach and Develop Account Managers to optimise PlayDigital IGT performance in key jurisdictions, build strong customer relationships.
* Collaborate with Account Managers and guide them to develop effective Annual Customer Account plans based on main business goals and/or company OKRs and review them on a quarterly basis
* Maintain or develop customer relationships with top operators in the market, ensuring the customers are highly satisfied with PlayDigital IGT products and services
* As Head of AM department in EMEA may be required to directly manage 1 or more top Operators in the market (to be coordinated and decided with line manager)
* Continuously improve ways to identify and deliver on business opportunities for each customer to meet or exceed established customer-specific financial targets
* Collaborate and facilitate Promo Strategy initiatives on Top EMEA accounts together with the Head of Promo Strategy
* Work with product teams on go-to-market strategy for new products
* Make sure that the team is fully trained on new and upcoming products to support the business up-selling strategy
* Collaborates with key internal stakeholders on regular forecasting, including the development of long-range plan and annual target
* Regularly assesses the trends and competitive positioning of IGT's products through periodical Market trends monitoring
* Suggest and collaborate on planning and execution of iGaming Industry and/or Customers events throughout the year
* Manage and track expenditures and team budgets and report to the Global Director of Accounts
* Manage accounts allocation to team members and headcount (be involved in hiring process)
The Successful Applicant
The successful Head of Account Management candidate will have:
* Demonstrable experience in B2B account management. Specifically with digital gaming
* Demonstrable experience of managing high performing teams - sales leadership preferred
* Recognised as a strategic and operational leader with expert competence in developing customer relationships and sales planning and selling
* ability to balance Playdigital IGT's needs and outcomes with personal financial outcomes
* ability to quickly develop expert knowledge of all or a majority of PlayDigital IGT products, PlayDigital IGT's brand and the market positioning and sales strategies
* ability to quickly develop expert knowledge of the competitive and regulatory landscape and of current competitive trends affecting customers in the region
What's on Offer
* Vibrant and stimulating work environment within a state-of-the-art office space.
* Opportunity to learn and further improve your skills.
* Opportunity to develop a career within a stable environment.
* Full-time/permanent employment and competitive salary.
* Private health insurance for you and your family.
* Flexible working hours including work from home and from office.
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