We are seeking a dynamic and enthusiastic Deputy Charity Retail Manager to join our team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer service. As a Deputy Manager, you will be responsible for engaging with customers, assisting them in their purchases, and ensuring a pleasant shopping experience. Your ability to manage time effectively and demonstrate organisational skills will be key to your success in this role. Responsibilities • Greet customers warmly and provide assistance in a friendly manner • Understand customer needs and recommend suitable products • Engage in upselling techniques to enhance sales opportunities • Maintain an organised and tidy sales floor, ensuring products are well- displayed • Handle transactions accurately using basic maths skills • Complete daily paperwork relating to the sales totals • Supervise volunteer workloads effectively and efficiently to their capabilities. • Collaborate with team members to achieve sales targets • Stay informed about product knowledge to effectively communicate benefits to customers • Assist in donated stock processing • Will need to be able to travel to Bridgend as two days will be required at the Bridgend shop. • Experience • Previous experience in retail or customer service is advantageous • Proficiency in English is essential; • Strong time management skills to handle multiple tasks efficiently • Ability to communicate effectively with diverse customers and colleagues • Familiarity with sales techniques, including upselling strategies If you are passionate about retail and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Deputy Charity Retail Manager. Job Type: Part-time