One Stop • One Stop Blyth Northumberland • Apply by 16-May-2025
About the role
We are seeking a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this fast-paced retail environment, no two days are the same.
What is in it for you
Job Description
As a Customer Service Assistant, you will play a vital role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and maintaining the store's appearance.
You will focus on enhancing customer experience through on-the-job coaching and feedback, ensuring a safe environment for both staff and customers.
You will be Responsible For
* Serving customers with passion and pride, delivering natural and great service.
* Encouraging customer feedback through surveys.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training to ensure safety and compliance.
* Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
* Understanding store performance and contributing to profit delivery.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out accurately for proper payment.
* Following security procedures and wearing safety equipment to ensure safety.
* Following the 'think 25' policy when serving age-restricted products.
* Responding promptly to assistance calls and explaining actions to customers.
* Maintaining a clean, organized, and clutter-free environment.
* Potentially managing shifts in the absence of supervisors.
* Following all training to ensure safety and legality.
If the store has a Post Office Local, your duties will include managing daily operations of the post office, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements to accommodate various life circumstances. Discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, and vending solutions. We are committed to inclusivity and accessible recruitment.
Note
Applicants must be above school leaver age. For details, please check local requirements.
Benefits
* Discounts on shopping, mobile, insurance, and more
* Support services including health and wellbeing programs
* Annual leave and retirement plans
* Flexible working options
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