Job summary
We have an exciting opportunity for a General Manager for the Emergency Department and Acute Medicine. You will be an experienced operational manager with experience in a demanding senior management role within a complex organisation.
You will have a proven track record of leading change and delivering improvements, preferably across unplanned services. You should have the ambition and drive to develop the team to deliver new and innovative ways of working in Emergency and Acute Care.
This is an excellent opportunity to join a high profile organisation providing stretch, development, and challenge for successful candidates.
The postholder supports the Associate Director of Operations on both an operational and strategic basis, delivering service improvement, integration, project implementation, and has a working knowledge alongside the associated performance metrics and key issues that are affecting these two specialties.
The key focus of this post will ensure:
* Delivery of operational and quality, performance, and finance standards
* Optimisation of the patient pathway, ensuring that patients are streamed to the most appropriate pathway for their care needs
* Identification and development of new pathways of care in conjunction with triumvirate leaders
* Development of strong relationships with internal and external stakeholders to further enhance the patient pathway
* Supporting to ensure optimal staffing levels are reached, particularly in relation to medical staffing
Main duties of the job
The General Manager will play a crucial role in ensuring that the following fundamental and underlying activities to organisational success are achieved:
* Engendering and maintaining a culture of financial control and recurrent financial awareness amongst both clinical and non-clinical staff
* Engaging clinical and non-clinical staff in the business of the trust and of the service area
* Maintaining focus and commitment to performance targets at all times
* Managing projects to successful outcomes
* Embedding service improvement into everyday practice
* Ensuring the delivery of high-quality care at all times
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. We want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
* Date posted: 03 September 2025
* Pay scheme: Agenda for change
* Band: Band 8b
* Salary: £64,455 to £74,896 a year
* Contract: Permanent
* Working pattern: Full-time, Flexible working
* Reference number: 13044
* Job locations: Heartlands Hospital, Bordesley Green E, Birmingham, West Midlands, B9 5SS
Job description
Details of the job description are available in the attached document.
Person Specification
Qualifications
* GCSE/O Level – English and Maths
* Grade C or equivalent
* Educated to degree level or equivalent
* Postgraduate qualification or equivalent experience
Experience
* Substantial experience in a senior managerial and leadership role within an acute healthcare setting commensurate with the complexity and size of the area of responsibility
* Knowledge and experience of leading significant change to patient services, delivering tangible and sustained improvements
* Experience of developing and maintaining active partnerships with stakeholders in the development of services
* Experience of improvement measurement systems and understanding of the role of measurement in performance improvement
* Experience of directly line managing and providing strategic leadership to large numbers of specialist staff/multidisciplinary service teams (bands 3–7)
* Experience of managing individual and team performance through objectives, PDPs, and appraisals
* Experience of recruitment strategies and workforce development including skill mix reviews and succession planning
* Experience of using service redesign methodology
* Understanding of the changing NHS environment and its impact on service provision and staff
* Ability to gain support for ideas, strategies, and values using various methods
* Understanding of how to use technology to support delivery of improvements to services
* Experience of absence management, sickness, disciplinary and grievance policies in accordance with UHB HR policies
* Effective use of technical, non-verbal, and visual aids
Additional Criteria
* Organisational skills – able to deliver objectives within an agreed timeframe
* Leadership – highly developed leadership and influencing skills with the ability to enthuse, motivate, and involve individuals and teams
* Ability to build rapport and credibility with senior clinical and managerial teams
* Strategic and business planning – able to think and plan strategically, tactically and creatively
* Analytical skills – proven numeric and analytical abilities
* Problem solving – able to analyse complex problems and develop practical solutions
* Communication – able to relate to and communicate with all levels of staff
* Prioritisation – able to prioritise work amid competing demands
* Accountability and delegated authority – strong sense of personal and team accountability
* Collaboration – able to work with internal and external partners to enable partnership working
* Financial awareness – knowledge of budgets up to 15m
* Presentation skills, political acumen, self-confidence, flexibility, and self-motivation
* Commitment to openness, honesty, and integrity; ongoing lifelong learning and development
* Motivation – driven by quality and appropriateness of patient services
Disclosures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires disclosure checks with the Disclosure and Barring Service (DBS).
Certificate of Sponsorship: Applications from job seekers who require Skilled Worker sponsorship to work in the UK are welcome and will be considered with all other applications. For information visit the UK Visas and Immigration website. Guidance on overseas criminal record checks is available in applicable guidance.
Employer details
Employer name: University Hospitals Birmingham NHS Foundation Trust
Address: Heartlands Hospital, Bordesley Green E, Birmingham, West Midlands, B9 5SS
Employer's website: https://www.uhb.nhs.uk/jobs.htm
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