We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board supports flexible working.
Health Board grounds are required to be smoke‑free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke‑Free Environment Policy. For help to quit smoking please contact our help me quit team about help me quit – Aneurin Bevan University Health Board.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.
Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086
Job Overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD.
To provide an administrative service to the Patient Experience and Involvement Team. The post will entail frequent contact with a variety of stakeholders including members of the public (patients), volunteers and personnel internal and external to the organisation.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
* Providing and receiving confidential information on behalf of the Team in relation to volunteers and patients.
* Liaising with members of Health Board staff, internal and external stakeholders to support the Team services including Patient Information Unit leaflets.
* Communication with patients, families, volunteers, staff and external organisations, in relation to: dementia service, patient education, volunteer service, recruitment, training, volunteer induction and referral enquiries.
* Receive and distribute incoming mail, including managing shared mailboxes, dealing with correspondence as appropriate.
* Effective communication will be required at a range of different levels, using different methods of delivery, such as verbal (face to face and over the phone), email, text and letter.
* To act as a central point of contact for the Patient Experience and Involvement Team.
* Work collaboratively with other services/professionals in the area in relation to the Patient Experience and Involvement Team workstreams.
* To signpost staff, patients and or volunteers to other suitable services.
Working for our organisation
Aneurin Bevan University Health Board is a multi‑award‑winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The Health Board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in‑house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work‑life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high‑quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world‑class healthcare service fit for the future.
Qualifications
Essential criteria
* Educated to NVQ level 3 or equivalent relevant experience.
* Experienced and competent in using word processing, presentation and spreadsheet software.
Desirable criteria
* Experience of working with volunteers.
Aptitude and Abilities
Essential criteria
* Effective over the phone, face to face and using the written word.
* Able to work accurately with excellent attention to detail.
Desirable criteria
* Ability to speak Welsh.
Values
Essential criteria
* Ability to use sensitive and confidential information appropriately.
* Ability to travel as required to do the job.
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