Job title - Customer Service Advisor
Salary - £26,000 per annum
Duration - Permanent/Full-time
Are you the calm voice people rely on when systems fail, processes confuse, or answers aren't obvious?
As a Customer Service Advisor, you'll be the person that keeps everything moving - solving problems, guiding colleagues, and making sure nothing slips through the cracks.
This is a role where your impact is felt daily. Based in Knutsford, you'll support teams across the UK, bringing clarity, structure and reassurance whenever it's needed most.
What's in it for you
1. 25 days holiday plus bank holidays
2. Free on-site lunch served daily
3. Profit bonus scheme
4. Free parking at the Knutsford site
5. Pension scheme for long-term security
6. Social events including summer BBQ and Christmas parties
Your responsibilities as Customer Service Advisor
7. Acting as the first point of contact for internal queries across UK branches
8. Providing clear guidance on systems, processes and day-to-day operations
9. Logging, managing and tracking queries through to full resolution
10. Ensuring consistent communication and updates to stakeholders
11. Supporting and learning bespoke internal systems to deliver accurate solutions
12. Maintaining high standards of service across all interactions
What we're looking for in a Customer Service Advisor
13. Previous experience in a support, service desk or customer-focused role
14. Strong communication skills across different levels of a business
15. Ability to manage and prioritise multiple queries effectively
16. High attention to detail when logging and resolving issues
17. Confidence using systems and learning new platforms
Working hours: 35 hours per week, shifts between 08:00-16:00 and 09:00-17:00
If you're ready to step into a Customer Service Advisor role where you can genuinely make a difference every day, apply now.
Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.