Your new company
A leading housing provider is seeking a Disrepair Surveyor to manage complex disrepair cases and ensure compliance with Awaab's Law. You'll oversee contractor performance, and act as the key liaison for disrepair queries, ensuring emergency hazards are resolved within the relevant SLA hours.
Your new role
* Manage disrepair claims and ensure compliance with legal protocols
* Supervise and support a small team of officers
* Liaise with contractors, internal teams, and customers to resolve issues
* Monitor KPIs, contractor performance, and value-for-money checks
* Ensure adherence to Health & Safety and Ombudsman complaint standards
* Drive continuous improvement and customer satisfaction
What you'll need to succeed
* Strong knowledge of Disrepair Protocol and housing legislation
* Experience in property maintenance and managing legal disrepair claims
* Excellent communication, negotiation, and customer service skills
* Ability to work to strict deadlines and manage competing priorities
* IT proficiency (Word, Excel, Outlook)
* Flexible approach, including occasional evening meetings
What you'll get in return
Flexible working options available.
Long term contract opportunity
What you need to do n...