Job Description
Payroll Onboarding Team Leader
Manchester
Up to £40,000
Job Purpose
Your new role as the Payroll Onboarding Team Leader will see you lead, manage, and own the onboarding processes and projects for our payroll customers. You will take on the responsibility of ensuring our payroll customers have a smooth journey when going live with BrightHR Payroll, alongside managing your team, and leading them to success.
Job Overview and Day to Day Responsibilities
We are looking for someone who has a strong background in Client Onboarding, ideally with previous exposure to Payroll, or other Finance related products and services.
Your main duties will include, but are not limited to:
1. To oversee, manage and lead your team, conducting 1:1s and performance reviews when required.
2. To plan and execute seamless project plans for payroll implementations, always staying within budget and delivering the highest level of customer service.
3. To manage a portfolio of projects at the same time, organising your own and your teams time and calendars appropriately.
4. To educate and guide the customer on both service and system features, remaining clear and concise.
5. Ensuring that the BrightHR Payroll SLA&rsquo...