Please note in regards to location this role can be bas ed anywhere in the South East but will requ ire regular travel to London. Alternatively, the role can be based in London, with a requirement of working a minimum of 40% per week in our London Office, SE5 8FJ Working hours: Minimum of 35 hours per week, Monday to Friday - with the ability to be flexible when required Salary dependent upon experience and location: £33,568 to £38,412 per annum (Nationwide) or £37,596 to £43,021 per annum (London-based, working a minimum of 40% per week in our London Office, SE5 8FJ) Interview Date: To be confirmed Are you looking for a role with a purpose? Do you aspire to empower individuals to achieve their full potential? Do you have a keen eye for detail? The Salvation Army Employment Plus is currently recruiting for a Quality Performance Manager to join their team. The Employment Plus’s mission is to support some of the most vulnerable individuals in society reach their full potential. Teams of Employability Practitioners across the country offer tailored support to help people become job ready. Our aim is to help job seekers to get a job and stay in work. As a Quality Performance Manager, you will monitor the quality of services delivered and drive continuous improvement efforts. Responsibilities include conducting various quality and compliance assessments, managing claims, delivering feedback and guidance, and playing an instrumental role in staff training, coaching, and mentoring. Working closely with Operations Managers and frontline staff, you will promote a culture of continuous improvement and confidently provide constructive feedback at all levels. Working as part of a team of Quality Performance Managers across the UK, you will assume responsibility for a designated region or area of work and contribute to broader departmental projects. For example, this could involve the completion of quality audits, the delivery of an accredited qualification, the development of new resources or reviewing policies and procedures, to name a few. The role is varied and fast paced and also involves supporting changes across the department. The role is peripatetic in nature. If based in the South East, regular travel to London will be required. Occasional travel across the UK will be required from time to time. The successful candidate will be able to demonstrate: Ability to investigate, document, and maintain records accurately Experience with planning and delivering staff training Exceptional interpersonal skills and the capacity to communicate professionally with diverse stakeholders Experience with firm but sensitive tackling of poor compliance Good decision making, planning and organisational skills Strategic, methodical, logical and detail oriented Proficient in Microsoft Office 365 applications (MS Teams, Excel, Word and PowerPoint) Level 4 qualification (or equivalent experience In order to complete your application please download and read the job profile and any other attachments. In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting. Appointment subject to satisfactory references, proof of right to work in the UK and Basic DBS Disclosure. For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship. Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration. We reserve the right to close this advert earlier if we feel that we have received sufficient applications. Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.