About the role
We are looking for a high-performing Software Implementation Coordinator to join our Customer Experience team dedicated to Micad Pro platform. Someone who takes full ownership of outcomes, not just tasks, and who thrives in a fast-paced, customer-focused environment.
This is not a role for someone who wants to follow a script. You will own individual implementations end-to-end, contribute to complex enterprise rollouts, and be expected to think strategically about how we deliver value to our customers — not just execute.
This is a brilliant development opportunity for someone who has built a solid foundation in software implementations and is ready to step up, take on more responsibility, and grow fast in a scaling business.
Location: Cardiff-based, remote (to be able to meet with the team from time to time), with regular travel across the UK for on-site customers visits.
Responsibilities
* Own end-to-end customer implementations – lead technical deployments for assigned customers from kickoff through go-live. You set the pace, manage the complexity, and are accountable for the outcome.
* Drive enterprise-level rollouts – work closely with the Solutions and Implementation Manager on complex, multi-site projects. You are expected to bring strategic thinking to planning, not just execution.
* Be the technical authority on Micad Pro – develop deep platform expertise so you can guide customers through configurations, resolve issues decisively, and challenge solutions that do not serve the customer's long-term goals.
* Lead strategic Success Planning – hold meaningful conversations with key accounts about measurable outcomes. You are not just checking boxes — you are helping customers unlock real value.
* Act as a bridge between customer and product – work cross-functionally with Sales, Customer Success, Product, and Engineering. Your customer insights should actively shape how we build and improve the platform.
What You Will Bring to the Team
* Proven implementation track record – you have successfully delivered software implementation or solutions delivery projects — ideally in SaaS, PropTech, CAFM, or B2B software. You know what good looks like and you hold yourself to it.
* Strong technical aptitude and intellectual curiosity – you get to grips with complex platforms fast, troubleshoot independently, and train end-users with confidence. You do not wait for someone else to figure it out.
* Strategic thinking, not just execution – you understand the customer’s broader goals and connect your work to their business outcomes. You ask why, not just how.
* Ownership mindset – you take responsibility for your projects, your customers, and your results. When something goes wrong, you fix it. When something could be better, you say so.
* Exceptional communication skills – you can translate technical complexity into plain language, build trust with senior stakeholders, and represent Micad credibly at every level of a customer organisation.
* Organised, detail‑oriented and proactive – you keep projects on track, flag risks early, and never let something slip through the cracks. You are the kind of person others rely on.
* Comfortable with key tools – HubSpot, Vitally, Jira, or similar. You are data‑driven and confident reporting on progress with clarity.
* Hungry to grow – you are ambitious. You want to be the best at what you do and you are actively looking to develop into a senior role.
What does success look like
High-quality, on-time implementations. Customers who see value fast. Satisfaction scores that reflect the standard we hold ourselves to. And a clear trajectory toward a senior implementations role.
Why join SINGU?
* Permanent contract with competitive yearly salary range of 35'000 – 40'000£.
* A clear path to a senior implementations role — this is a place where performance is noticed and rewarded.
* A collaborative, no-micromanagement culture — we trust you to deliver.
* Part of a fast-scaling, international group redefining how real estate is managed.
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