Newly Created Position / Ecommerce Operations Lead / Individual Contributor / Remote
About Us
DwyerOmega is a globally trusted leader in manufacturing innovative instrumentation solutions for the Process Measurement, Automation, Control and HVAC markets. With very strong brand recognition and high levels of customer loyalty, DwyerOmega has an unmatched reputation for providing customized solutions that meet and exceed customer needs. Our team of engineering experts help our customers select technical, and often configured, product solutions for their unique applications.
The company offers over 300,000 state-of-the-art products for process measurement and control of temperature, humidity, pressure, strain, force, flow, level, pH, conductivity, and indoor air quality, and is a recognized global leader in the digital marketing of technical products. The products that we manufacture are used to control and drive process efficiency, creating safe and sustainable environments.
At DwyerOmega, we enable our customers to improve the world – one measurement at a time. We achieve this through our unwavering commitment to technology, customer service, and overall continuous improvement. Every day, we strive to cultivate a culture of ingenuity, empowerment, accountability, adaptability, and speed.
The company’s corporate headquarters are based in Michigan City, Indiana, and Norwalk, CT with manufacturing locations and sales offices located throughout the world.
Position Summary
The Ecommerce Operations Lead plays a critical role in driving performance and growth across our ecommerce business. This role owns the measurement strategy, analytics infrastructure, and performance insights that inform decisions across Marketing, Sales, CX, and Product. The ideal candidate is highly analytical, execution-oriented, and comfortable translating data into clear actions that improve both revenue and profitability.
This role will lead the continued development of our ecommerce data and analytics ecosystem, establish key performance indicators, and partner cross-functionally to deliver initiatives that enhance the customer experience and business outcomes.
Key Responsibilities
* Define and own the end-to-end measurement strategy for dwyeromega.com
* Establish KPI frameworks, taxonomies, and benchmarks; maintain the ecommerce analytics roadmap including data capture, governance, and reporting
* Own analytics and tracking implementation (GA/GA4), consent management alignment, and tag management across web and app, ensuring accurate channel and UTM governance
* Build and maintain executive dashboards and operational scorecards for weekly, monthly, and quarterly business reviews
* Support experimentation and optimization initiatives (A/B testing, personalization), including measurement, impact analysis, and statistical significance
* Integrate behavioral, transactional, and product data to enable segmentation, lifecycle automation, and personalized commerce experiences
* Partner with Sales, Customer Experience, and Service teams to connect support interactions back to on-site and digital experience improvements
* Deliver actionable insights that drive results, including funnel optimization opportunities, search and merchandising improvements, content gaps, margin levers, and retention drivers
Qualifications
* 3+ years of experience in ecommerce or digital commerce analytics
* Bachelor’s degree or equivalent practical experience
* Strong understanding of the ecommerce customer journey and the metrics that support performance across acquisition, conversion, and retention
Competencies
* Proficiency with tools such as Google Analytics (GA/GA4), Google Search Console, FullStory, Power BI, and similar analytics or CX platforms
* Experience with ERP, CRM, or marketing automation platforms (e.g., SAP, Salesforce, HubSpot) is a plus
* Strong analytical and problem-solving skills with the ability to turn data into prioritized actions and project plans
* Ability to analyze both online and offline customer journeys to identify opportunities and performance gaps
* Excellent communication and collaboration skills across technical and non-technical stakeholders
* Comfort working with data, experimentation, and engineering concepts; experience in industrial B2B environments is a plus
What We Offer
* Competitive compensation and bonus opportunities.
* Comprehensive benefits including health, dental, vision, and retirement plans.
* Structured learning, mentorship, and professional development opportunities.
* Exposure to large-scale operational initiatives and executive-level projects.
* Clear growth path into more senior project management or operations roles.
For immediate consideration please apply now.