Job Overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY Betsi Cadwaladr University Health Board. This post is a fixed term/secondment until 30th June 2026 to cover a secondment. If you are interested in applying, you must obtain permission from your current line manager prior to applying for this post.
We have an exciting opportunity for a motivated individual to join our team as a Workforce Information Systems Support Officer. The post holder will support the delivery of a comprehensive high quality administrative service. The successful candidate will receive full training and benefit from the experience and knowledge of the team. You will develop and demonstrate positive values, working towards the organisation’s purpose to improve health and deliver excellent care. Some elements of home working may be available and will be discussed at interview. Interviews are expected to take place on 27th April 2026.
Main Duties of the Job
To support the provision of a quality People Systems and Business Intelligence Service within the Health Board, through the production of routine workforce information, data cleansing of Electronic Staff Record (ESR), supporting Audit and Project Work as required. Generate an innovative approach to the function, act on own initiative, and take advice from the manager as required. The ability to speak Welsh is desirable.
Working for Our Organisation
Join Betsi Cadwaladr University Health Board (BCUHB) North Wales, the largest health organisation in Wales, which provides a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. We are committed to promoting equality and diversity and are proud to welcome applicants under the “Disability Confident Employer” scheme. Please check your email account regularly; successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh; applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Person Specification
Qualifications / Experience
Essential Criteria
* Educated to diploma level or possess appropriate qualifications/experience to support the demands of the post
* ECDL or other Microsoft Training Qualification specific to Excel or evidence of high level of experience
* Evidence of continual professional and personal development
Desirable Criteria
* Experience in the delivery of training
* Foundation Prince2 Qualification or appropriate Project Management qualification
* Advanced Microsoft or Analytical qualification
* Experience of using ESR Core Systems and functionality
* Experience within a workforce and OD field, administrative processes and human resources planning
Skills
Essential Criteria
* Excellent analytical and problem solving skills
* Ability to cope with multiple tasks and prioritise workloads effectively and meet set deadlines
* Proven organisational and highly defined communication skills
* Highly developed and wide ranging IT Skills e.g. Excel, data manipulation, pivot tables, producing graphs
* Ability to diagnose problems and propose creative and practical solutions
* Report writing skills, specifically around data presentation
Knowledge
Essential Criteria
* Establishing links with external organisations
* Understanding of the BCU and wider healthcare agenda and how it fits with Workforce and OD operational activity
* Understanding of data systems, business processes, methodology and software
Other Relevant Requirements
Essential Criteria
* Confident, professional demeanour
* Able to work under pressure to meet deadlines
* Self motivated and resilient
* Ability to travel during the course of work
Desirable Criteria
* Welsh speaking
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