Client: RSA
Role: Community Manager
Salary: £35'000 - £40'000
Contract: Permanent
Hybrid Working 60/40
Community Manager (Micro-Communities)
1. Community Building & Engagement – Highest Weight
Why It Matters at RSA:
Micro-communities are a vital part of the RSA’s Fellowship strategy, enabling Fellows to connect around shared interests, identities, and themes. This role is central to launching, growing, and sustaining these communities, both online and in-person. The right candidate will be evangelical in facilitating community-led engagement and empowering volunteers to lead vibrant, inclusive spaces.
Key Skills:
* Experience in community building and volunteer engagement
* Ability to coach, support and develop micro-community leaders
* Strong understanding of shepherding and moderating online communities
What to Look For:
* Proven success in launching or growing communities, and building supporting processes
* Experience of coaching volunteers or peer leaders, and developing a playbook
* Familiarity with community engagement tools and online platforms
* Fosters trusting relationships and demonstrate empathy.
2. Digital Communication & Platform Management – High Weight
Why It Matters at RSA:
Our online platform, Circle, is the digital home for RSA’s micro-communities. This role requires someone who can communicate clearly and engagingly online, moderate discussions, and ensure a welcoming and productive digital environment. They’ll also support community leaders in using the platform effectively.
Key Skills:
* Excellent digital communication and writing skills
* Experience managing or moderating online communities
* Ability to train and support users on digital platforms
What to Look For:
* Examples of digital content or community moderation
* Experience with community platforms (e.g., Circle, Slack, Discord)
* Evidence of supporting others in digital engagement
3. Strategic Planning & Execution – High Weight
Why It Matters at RSA:
This role is not just about day-to-day management—it’s about building a roadmap for the future and delivering on that. The Community Manager will develop a two-year plan to grow 20 core micro-communities, aligning with RSA’s strategic priorities and ensuring a consistent, high-quality experience.
Key Skills:
* Strategic thinking and planning
* Project management and execution
* Ability to align community goals with organisational strategy
What to Look For:
* Experience developing and delivering strategic plans, ideally related to organizational growth.
* Evidence of aligning community work with broader goals
* Strong organisational and planning skills
4. Data-Informed Decision Making – Medium Weight
Why It Matters at RSA:
We want to ensure our communities are impactful and evolving. The Community Manager will use data to inform decisions, improve engagement, and measure success. This includes feedback from Fellows, platform analytics, and engagement metrics.
Key Skills:
* Ability to interpret and act on engagement data
* Experience using data to improve community experience
* Familiarity with feedback tools and analytics
What to Look For:
* Examples of data-led improvements or decisions
* Experience tracking and reporting on community metrics
* A thoughtful approach to continuous improvement
5. Collaboration, Relationship Building & Influence – Medium Weight
Why It Matters at RSA:
This role works across teams and with external stakeholders, including Fellows and potential partners. The ability to build relationships, influence others, and collaborate effectively is essential to success.
Key Skills:
* Strong interpersonal and stakeholder management skills
* Ability to influence and align diverse groups
* Collaborative mindset
What to Look For:
* Evidence of cross-functional collaboration
* Experience working with volunteers or external partners
* Strong communication and relationship-building skills
If you're interested, please send your updated CV to simon.pickerell@green-park.co.uk.